RP
Romila P

1 reviews | Active since Aug 2015

24 Aug 2015, 18:28

appalling service

My 83 year old mum was admitted to Lenmed on the 04 June 2015 suffering from stomach pain. She was admitted to the medical ICU and was treated by the physician Dr Ahmed. We tried several times to get feedback on my mothers condition but failed. The times that we did manage to see the doctor he was vague about my mums condition. He keep requesting test <br> , scans and xrays but most times we were never given the results or feedback by the doctor or staff. We left several messages for the doctor but he never got back to us. At one time when we visited my mum were we disgusted to find that she had vomited on the gown that she was wearing and the vomit was dry (we actually have photos of this) we spoke to the sister in charge who was very rude and not able to explain why my mum was left in this condition even though most hospitals have a nurse assigned to every bed in ICU this is not the case at Lenmed. My husband then reported the matter to the matron of the hospital who is still investigating the matter. On the 19 of June my mum was really not well we were asked to leave. We lost my mum on 20 June with no closure and no feedback from Lenmed or the doctor we are devastated and don't know

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Replies (1)
Lenmed Health
Lenmed Health's reply25 Aug 2015, 07:37
Official
Hello romilapillay,

Thank you for your valued feedback regarding your time at Ahmed Kathrada Private Hospital. We endeavor to ensure that all visitors experience the very best while at one of our facilities and strive to create an environment filled with warmth, care and compassion.

I can assure you that we will be investigating the matter immediately and member of our management team will contact you directly to gain sufficient understanding of the incident and ultimately remedy our relationship with you.