Appalling and pathetic service

<p>I would like to lay a complaint against Lenmed and the appalling service received in not only the treatment of my illness but the lack of knowledge of the medical staff. On the 01/08/2016 my husband was taken to Lenmed casualty as he was in a lot of pain , when arriving at the clinic the doctor on call wanted to admit him however was not able to since the doctor he would be admitted under was not available. We spent about 4hours at the hospital that day just to be advised to contact the doctors dealing with the medical condition my husband had so that further steps could be taken (my husband was still in extreme pain when we left).The next day as I did as was told and contacted the said doctors and these doctors were not available , frustrated I called Lenmed casualty and was advised his file would be retrieved and that he would be seen to and admitted as soon as we got there. Much to my dismay we waited another 3hours or so and the manager of casualty lacked empathic s****s as when I tried querying what the holdup was she was rude and handed me over to the customer liaison officer to deal with , in her exact words “ I can’t deal with her”Thereafter my husband was eventually admitted into a ward and was told the doctors would be seeing him soon. After hours of waiting I called the doctor (since he did not show up) and was told he would be in later to attend to my husband.After reading the report he refereed my husband to another doctor as he was not able to assist , my husband had to stay the night due to this. The next day the referred doctor could not assist either and referred him to Donald Gordon hospital as apparently they could not perform the surgery/operation. We complained to the manager of Lenmed and was re-assured that this would be sorted and that she would contact the doctor and revert soonest(another night in hospital). The next day the referred doctor came through and said once again he is not able to assist. In an attempt to ensure my husband’s well-being we took what was said and went to Donald Gordon hospital to see the referred specialist (more time spent in hospital , more money spent as my husband was liable for co-payments).After all the tests were done , we were advised that my husband should perform the surgery and that either Lenmed can do this or Donald Gordon.The very same private clinic that wasted our time and money can now miraculously perform a surgery which they said they could not do. I am so disappointed at the service received from this hospital as we paid out of our own pocket and all I wanted was for him to get better , to heal. If Lenmed does not respond I will take this further (as I have all supporting documents to approve the above , names have not been mentioned however in my pursuit to ensure that this does not happen ever again I will disclose all information I have).</p>