Lenasia VW
Unclaimed Business
|1.8|5 Reviews (last 12 months)|This business does not respond to reviews
Lenasia VW
Unclaimed Business
|1.8
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|5 Reviews
Oct '25 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceaM
amos M
1 reviews | Active since Apr 2024
7 Jul 2026, 14:15
Vw can not find tax invoice which I was incorrectly charged for
So this is my second complaint about something no one seems to help me with, I request for tax invoice regarding services which I paid cash yet a whole VW couldn’t pick up that I have a service plan clearly I’ve been ****med a whole -+3k from this company and no one seems to be able to help me I was called by the head office and still I only got one feedback which was their still waiting for feedback I’m highly disappointed truly and if there’s no one to help me this time around I’m taking legal action
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amos M
1 reviews | Active since Apr 2024
7 Jul 2026, 14:15
Vw can not find tax invoice which I was incorrectly charged for
So this is my second complaint about something no one seems to help me with, I request for tax invoice regarding services which I paid cash yet a whole VW couldn’t pick up that I have a service plan clearly I’ve been ****med a whole -+3k from this company and no one seems to be able to help me I was called by the head office and still I only got one feedback which was their still waiting for feedback I’m highly disappointed truly and if there’s no one to help me this time around I’m taking legal action
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Replies (0)AK
Ahad K
1 reviews | Active since Mar 2018
6 Apr 2026, 10:18
POOR SERVICE
I had an extremely disappointing experience with this dealership’s service department. After multiple months and even a follow-up email, I received no response whatsoever from my service agent, Karen. The complete lack of communication and accountability is unacceptable. This level of inefficiency reflects poorly on what was once a reputable dealership. I have now escalated the matter to platforms like HelloPeter and VWSA due to the ********** service received. I would not recommend this dealership based on my experience. Urgent improvement is needed in customer service and basic follow-up.
Helpful (0)
|Replies (0)AK
Ahad K
1 reviews | Active since Mar 2018
6 Apr 2026, 10:18
POOR SERVICE
I had an extremely disappointing experience with this dealership’s service department. After multiple months and even a follow-up email, I received no response whatsoever from my service agent, Karen. The complete lack of communication and accountability is unacceptable. This level of inefficiency reflects poorly on what was once a reputable dealership. I have now escalated the matter to platforms like HelloPeter and VWSA due to the ********** service received. I would not recommend this dealership based on my experience. Urgent improvement is needed in customer service and basic follow-up.
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AJ L
1 reviews | Active since Nov 2021
3 Apr 2026, 17:07
Trade in customer settlement
On 09/12/2025 I enquired on a ford ranger via autotrader looking to trade in my ford focus St 3 , staff was very friendly eager to help with the deal , little did i know what a nightmare this deal would turn into. On 17/12/2025 I received my bakkie deal was signed , sealed and delivered and as 1 would assume the deal is done but not even close , on 27/12/2025 my bank account was debited with the installement for the car I traded in , but off course it being festive season no one was available for assitance , the following week I got a call from the sale manager telling me they missplaced my deal file with the settlement so the car was not yet settled , and they promised me it will be settled that week ! But only on 23/01/2026 did I receive a settlement quote from the bank and sent it trough to the dealership via whatsapp to the sales Manager and Dealer Principal , with conformation of the receipt on their end , to my suprise on 25/01/2026 my account was debited AGAIN for the same car I did not have anymore , so i called and texted but i received little to 0 feedback regarding why the settlement did not yet happen , without any feedback i even asked my father in law to call the dealer principal for answers once we finally got answers they promissed it wil be settled within the same week , on 17/02/2026 I received a new settlement quote for the car and gave it through again via whatsapp and email , again conformation received for the receipt , again nothing happend so i decided to call the dealship landline and asked if i could speak to the accounts department so i can try and find out where the holdup is and if i could help fast track this as it was going on for 2 months already without any resolution , when i asked to speak to the accounts department I could hear over the phone how the accounts lady tells the receiptionist to tell me that she is not avaible for calls and that she will call me back when she get a chance which never happend and on 25/02/2026 my account got debited AGAIN for the same car i did not drive for 2 months anymore , by this time the dealer principle and the sales manger were avoiding me and my father in laws calls and texts and both were making empty promises , saying they are waiting for funds to come in and they promise the car will be setteld soon , so on 27/02/2026 I decided that i am going to reach out to our lawyer for advice , they even told him on 2 seperate occasions they wil have the car settled in the same week but off course failed to do so and by 11/03/2026 the laywer had to take steps as they keep breaking their promise to settle the car , so on 17/03/2026 I called the dealership demanding answers about the situation only then they informed me the vehcle i traded in , in Dec 2025 and is still paying for have been sold in Jan 2026 ! I called my father in law when he phoned the dealer principal and he instructed them to settle the car the following day before 09:00 or we are going to take serouis legal action , only on 18/03/2026 they settled the car I traded in , but the vehicle was still registerd on my name ! They only did the change of ownership in the last week of March 2026 and on 02/04/2026 i officailly do not own the ford focus st anymore . Never have i ever seen any proffesional dealership do business in this maner ! And I have seen BAD places ! I will NEVER suppourt or encourge anyone to do business with them.
Helpful (0)
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AJ L
1 reviews | Active since Nov 2021
3 Apr 2026, 17:07
Trade in customer settlement
On 09/12/2025 I enquired on a ford ranger via autotrader looking to trade in my ford focus St 3 , staff was very friendly eager to help with the deal , little did i know what a nightmare this deal would turn into. On 17/12/2025 I received my bakkie deal was signed , sealed and delivered and as 1 would assume the deal is done but not even close , on 27/12/2025 my bank account was debited with the installement for the car I traded in , but off course it being festive season no one was available for assitance , the following week I got a call from the sale manager telling me they missplaced my deal file with the settlement so the car was not yet settled , and they promised me it will be settled that week ! But only on 23/01/2026 did I receive a settlement quote from the bank and sent it trough to the dealership via whatsapp to the sales Manager and Dealer Principal , with conformation of the receipt on their end , to my suprise on 25/01/2026 my account was debited AGAIN for the same car I did not have anymore , so i called and texted but i received little to 0 feedback regarding why the settlement did not yet happen , without any feedback i even asked my father in law to call the dealer principal for answers once we finally got answers they promissed it wil be settled within the same week , on 17/02/2026 I received a new settlement quote for the car and gave it through again via whatsapp and email , again conformation received for the receipt , again nothing happend so i decided to call the dealship landline and asked if i could speak to the accounts department so i can try and find out where the holdup is and if i could help fast track this as it was going on for 2 months already without any resolution , when i asked to speak to the accounts department I could hear over the phone how the accounts lady tells the receiptionist to tell me that she is not avaible for calls and that she will call me back when she get a chance which never happend and on 25/02/2026 my account got debited AGAIN for the same car i did not drive for 2 months anymore , by this time the dealer principle and the sales manger were avoiding me and my father in laws calls and texts and both were making empty promises , saying they are waiting for funds to come in and they promise the car will be setteld soon , so on 27/02/2026 I decided that i am going to reach out to our lawyer for advice , they even told him on 2 seperate occasions they wil have the car settled in the same week but off course failed to do so and by 11/03/2026 the laywer had to take steps as they keep breaking their promise to settle the car , so on 17/03/2026 I called the dealership demanding answers about the situation only then they informed me the vehcle i traded in , in Dec 2025 and is still paying for have been sold in Jan 2026 ! I called my father in law when he phoned the dealer principal and he instructed them to settle the car the following day before 09:00 or we are going to take serouis legal action , only on 18/03/2026 they settled the car I traded in , but the vehicle was still registerd on my name ! They only did the change of ownership in the last week of March 2026 and on 02/04/2026 i officailly do not own the ford focus st anymore . Never have i ever seen any proffesional dealership do business in this maner ! And I have seen BAD places ! I will NEVER suppourt or encourge anyone to do business with them.
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Replies (0)NB
N B
1 reviews | Active since Jan 2026
25 Jan 2026, 10:00
Completely disgusting service!
If I could give them a minus I would! Really frustrated by the service we got from them. AK was very fast to do the sale, once they received our payment, their service was completely gone! Very ********* and unprofessional! They don't even take or respond to our calls!
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N B
1 reviews | Active since Jan 2026
25 Jan 2026, 10:00
Completely disgusting service!
If I could give them a minus I would! Really frustrated by the service we got from them. AK was very fast to do the sale, once they received our payment, their service was completely gone! Very ********* and unprofessional! They don't even take or respond to our calls!
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Replies (0)CO
Casey O
1 reviews | Active since Oct 2025
13 Oct 2025, 12:11
Autotrader ( VW Lenasia )
I just want to say a heartfelt thank you to AK and the VW Lenasia team for everything you’ve done for me so far. I truly appreciate the effort, patience, and dedication you’ve shown throughout the process. You’ve managed to make what felt impossible, POSSIBLE! Your professionalism, honesty, and excellent service made this entire experience so much smoother and stress-free. I’m genuinely grateful for the way you guided and assisted me from start to finish. Thank you once again for going above and beyond your service truly deserves 5 stars! 🙏✨
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Casey O
1 reviews | Active since Oct 2025
13 Oct 2025, 12:11
Autotrader ( VW Lenasia )
I just want to say a heartfelt thank you to AK and the VW Lenasia team for everything you’ve done for me so far. I truly appreciate the effort, patience, and dedication you’ve shown throughout the process. You’ve managed to make what felt impossible, POSSIBLE! Your professionalism, honesty, and excellent service made this entire experience so much smoother and stress-free. I’m genuinely grateful for the way you guided and assisted me from start to finish. Thank you once again for going above and beyond your service truly deserves 5 stars! 🙏✨
0
Replies (0)