Cape Town Beachfront Apartments by Leisure Bay does not give your refundable deposit back.

Cape Town Beachfront Apartments by Leisure Bay booked via Booking.com ask for a refundable deposit before even getting the keys which they promise to payback within 14 working days. my parents checked out on 10 May, it is now 10 June and I still have not received my "refundable deposit back yet.