Legends not worth it the name

I am not even sure at this point that my voice will be heard over all the other voices that have taken to this platform to complain about this company. We have been using legends for over 3 years. A few months ago we asked to have our package downgraded as everyone was returning to the office. That time we were laising with Chad. The same day technical team came out the same day and the next month we paid our installments as per Chad's instructions. Two months after we were informed by Chad that we were in arrears and that our request for a downgrade was not received. A agreement was made to pay this arrears and so payment continued. In August 2022 we received a email communication that our account has a credit of R1000.00 We were so suprised that we actually asked if we can skip the pay for October and we were advised Yes. On the 25th of October we received a notification that our account has been suspended due to none payment..And Now the account is in arrears of R2000.00 We contacted Legends and was met by the very same Rude Tim that was very abrupt and after a bit of back and forth our wifi was back on but also with the promise that they would get back to us as Chad no longer works there. The next Wednesday having not heard back from them we drafted another email awaiting 1. A new update statement showing how we are in arrears 2. What's is our outstanding amount 3. Were is the debit order that we supposedly signed by us Needless to say again we were met with hostility saying that the statement has already been sent and our account in pending suspension. After sending a frustrating email calling them out in there disgusting customer service and that they could barely construct a email. We were advised to wait a day or two and a new statement will be sent. With the amount to pay. Again our account was suspended with out the information we required and again when reaching out we were told it must be in our spam. Why Now would our statement go to spam when all communication is reached in my inbox. Now we forced again to send a email saying its not in spam RESEND!!!! I mean how difficult is it to tell us are we owing R2000 and why? Or no we do not owe R2000. How do we know what we are actually outstanding on? All our family or friends of families have Expressed their disgust in this company. They clearly do not care about customers, The technical seems to also be the accounts department - there is definitely a difference when the lady of accounts replies to when it's this rude Tim.