TH
Trisha H

1 reviews | Active since Nov 2018

08 May 2021, 12:26

DISGUSTED. Call me Karen.

I have been with Legends for just over 2 years now. I cannot say I have had any problems with them until NOW. I sent an email to Sasha-Lee to towards the end of April to advise them that from 1st May onwards, we would no longer require their services. Our 2 years contract had already expired and we were on a month to month basis. No one responded to me. Just before beginning of May, I received an invoice for the month of May. I sent ANOTHER email to the accounts department and again to Sasha-Lee. Advising them NOT to deduct my account with that money. Still no response. My account was debited for the month of May and I am unable to get that money back. In March I was requested by Sasha-Lee to give them a positive review on Google. I did that but have since removed it. I have sent 4 emails in total regarding this matter and still no response. This service is disgusting. I deal with customers on a daily in my field and if I had to give them such poor service, I would not have a job. I hardly ever write a bad review unless it is deserved.

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Replies (1)
legends connect
legends connect's reply13 May 2021, 16:57
Official
 Dear Trisha

Thank you for contacting customer support. We are very sorry that you were debited after a cancelation request was made. We understand that the mistake was on our end, and it is not a mistake that we take lightly. We have refunded you the full amount.

Sincerely,
Legends Connect