RR
Rentia R

1 reviews | Active since Sept 2016

03 Sept 2016, 17:27

DESTROYING MY PRECIOUS PIECES

<p>This was a share move. Only 28 pieces of furniture of which 12 were chairs. 6 Pieces were badly damaged, to the extend of R10 000 to repair. I specifically requested wrapping & even paid extra. I sent a picture before move to ensure they knew how much wrapping. Only 3 people arrived, without any wrapping, not even blankets. If time was not an issue, I would have refused them taking my furniture. The driver assured me that they will wrap the furniture when they transfer it to the bigger truck, for the long haul. 1 Item was badly damaged before it was loaded on truck. I contacted Michael Wendels, who promised to pay for repairs. On the day of delivery the staff had no sheet to check that they are off loading the correct items. They brought several items into my home that I sent back to the truck, as it did not belong to me. I sent pictures of all the damaged furniture to Mr Wendels, then had to spent time finding quotes. After a lot of e-mails & more than 2 month's later I still have broken furniture, an apology & 50% of the repair cost. </p>

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Replies (1)
Legend Removals South Africa
Legend Removals South Africa's reply19 Jan 2019, 11:13
Official
HI Rentia

Sorry for the late reply to the review
We do apologies for the damages and even after we agreed to the payment for repairs as i had got quotes for my self on the repairs and i paid you based on the quotes i got. 
Insurance on a move is important and we paid towards the repairs becasue what happened was a rare event
 Regards
Michael Wendels
Legend removals