PM
Patrick M
1 reviews | Active since Oct 2013
24 Aug 2023, 07:58
Damaged and missing things.
I used Legend Removals twice. Both moves were from Centurion to Stellenbosch. On the first move my dining room table was broken in 3 pieces. Our custom made bedside tables were damaged. Our bicycles were badly scratched. Michael was never really sure where his truck was, as our stuff went to Cape Town and was unpacked and repacked into different trucks. One box out of nearly 100 went missing which had a gold ring and a watch in it. This makes me think that someone has a metal detector to identify such boxes. On the second move, pot plants arrived two weeks late. One very special plant, which belonged to my late mom, went missing. Other plants never recovered from the neglect. I'm disappointed because I paid for extra space on the truck to move these plants. To this day I have not received any compensation. Also, the movers are very rough with furniture, like just shoving couches through tight doorways etc. Our furniture sustained many scratches. Michael seems like a great guy. Always available on the phone.
Helpful (0)
Replies (5)0
Replies (5)
Legend Removals South Africa's replyOfficial
24 Aug 2023, 09:13HI Patrick
Im terribly sorry for your negative experience with Legend Removals in May
We have chatted on the phone now and hopefully the matter is resolved.
I wishing nothing but the best for you and your family going forward after the loss of your mom, i understand emotions are running high cause the plants belong to your mum.
Prayers
Michael Wendels
Legend Removals
Moving People Moving YOU!!!
Im terribly sorry for your negative experience with Legend Removals in May
We have chatted on the phone now and hopefully the matter is resolved.
I wishing nothing but the best for you and your family going forward after the loss of your mom, i understand emotions are running high cause the plants belong to your mum.
Prayers
Michael Wendels
Legend Removals
Moving People Moving YOU!!!
Legend Removals South Africa's reply24 Aug 2023, 09:13
Official
HI Patrick
Im terribly sorry for your negative experience with Legend Removals in May
We have chatted on the phone now and hopefully the matter is resolved.
I wishing nothing but the best for you and your family going forward after the loss of your mom, i understand emotions are running high cause the plants belong to your mum.
Prayers
Michael Wendels
Legend Removals
Moving People Moving YOU!!!
Im terribly sorry for your negative experience with Legend Removals in May
We have chatted on the phone now and hopefully the matter is resolved.
I wishing nothing but the best for you and your family going forward after the loss of your mom, i understand emotions are running high cause the plants belong to your mum.
Prayers
Michael Wendels
Legend Removals
Moving People Moving YOU!!!
PM
Patrick M's updateReviewer Update
24 Aug 2023, 09:48Thank you for the call, your prayers and your offer of R450. Please know that my review has nothing to do do with "emotions running high". I'm simply stating what I experienced. If I could post pictures and videos of my furniture and your staff at work you'll see that it has nothing to do with emotions. Bad service and rough work is just that. Self explanatory. I wish I could have matched all the positive reviews. Even my second attemp at using your services was unsuccessful in that regard. All the best.
PM
Patrick M's update24 Aug 2023, 09:48
Reviewer Update
Thank you for the call, your prayers and your offer of R450. Please know that my review has nothing to do do with "emotions running high". I'm simply stating what I experienced. If I could post pictures and videos of my furniture and your staff at work you'll see that it has nothing to do with emotions. Bad service and rough work is just that. Self explanatory. I wish I could have matched all the positive reviews. Even my second attemp at using your services was unsuccessful in that regard. All the best.
Legend Removals South Africa's replyOfficial
24 Aug 2023, 12:08HI Patrick
Respectively .
Your experience, leads you to think that the staff have metal detectors on the trucks to go through your boxes. So they pick and choose which box to misplace.
As i mentioned its possible but highly improbable.
We do make mistakes and issues do arise and for this we recommend insurance and offer wrapping, as the items do travel in a vibrating vehicle over 1500km.
I have asked for the photos and videos of rough work so i can address it with my staff. We could certainly use it to improve cause before the Hello Peter post i only knew of 3 issues out the 2 moves completed
Thanks so much.
Michael Wendels
Legend Removals
Moving People Moving YOU!!!!
Respectively .
Your experience, leads you to think that the staff have metal detectors on the trucks to go through your boxes. So they pick and choose which box to misplace.
As i mentioned its possible but highly improbable.
We do make mistakes and issues do arise and for this we recommend insurance and offer wrapping, as the items do travel in a vibrating vehicle over 1500km.
I have asked for the photos and videos of rough work so i can address it with my staff. We could certainly use it to improve cause before the Hello Peter post i only knew of 3 issues out the 2 moves completed
Thanks so much.
Michael Wendels
Legend Removals
Moving People Moving YOU!!!!
Legend Removals South Africa's reply24 Aug 2023, 12:08
Official
HI Patrick
Respectively .
Your experience, leads you to think that the staff have metal detectors on the trucks to go through your boxes. So they pick and choose which box to misplace.
As i mentioned its possible but highly improbable.
We do make mistakes and issues do arise and for this we recommend insurance and offer wrapping, as the items do travel in a vibrating vehicle over 1500km.
I have asked for the photos and videos of rough work so i can address it with my staff. We could certainly use it to improve cause before the Hello Peter post i only knew of 3 issues out the 2 moves completed
Thanks so much.
Michael Wendels
Legend Removals
Moving People Moving YOU!!!!
Respectively .
Your experience, leads you to think that the staff have metal detectors on the trucks to go through your boxes. So they pick and choose which box to misplace.
As i mentioned its possible but highly improbable.
We do make mistakes and issues do arise and for this we recommend insurance and offer wrapping, as the items do travel in a vibrating vehicle over 1500km.
I have asked for the photos and videos of rough work so i can address it with my staff. We could certainly use it to improve cause before the Hello Peter post i only knew of 3 issues out the 2 moves completed
Thanks so much.
Michael Wendels
Legend Removals
Moving People Moving YOU!!!!
PM
Patrick M's updateReviewer Update
24 Aug 2023, 12:40He said, she said, Michael. I did send photos of my damaged goods and I repaired them myself, with no compensation. I know that insurance was an option but based on all your 5 star ratings, I deemed this unnecessary. I don't have videos of your staff, I said "if". I didn't think I needed to police your people. Anyway, this would only be to your advantage, maybe, and to the people who would make use of your services in future. It does not solve any of my grievances.
I'm merely posting this review to warn people. I, myself, looked for 1 star ratings and did not find many. Maybe others aren't as blatant as me.
So according to my 1st hand experience, hellopeter community, take out insurance when using Legend Removals. This is why people write reviews; to make calculated decisions.
I'm sorry for wrecking your ratings, Michael, but I hope this information does help you and your future customers.
Best Regards
Patrick
I'm merely posting this review to warn people. I, myself, looked for 1 star ratings and did not find many. Maybe others aren't as blatant as me.
So according to my 1st hand experience, hellopeter community, take out insurance when using Legend Removals. This is why people write reviews; to make calculated decisions.
I'm sorry for wrecking your ratings, Michael, but I hope this information does help you and your future customers.
Best Regards
Patrick
PM
Patrick M's update24 Aug 2023, 12:40
Reviewer Update
He said, she said, Michael. I did send photos of my damaged goods and I repaired them myself, with no compensation. I know that insurance was an option but based on all your 5 star ratings, I deemed this unnecessary. I don't have videos of your staff, I said "if". I didn't think I needed to police your people. Anyway, this would only be to your advantage, maybe, and to the people who would make use of your services in future. It does not solve any of my grievances.
I'm merely posting this review to warn people. I, myself, looked for 1 star ratings and did not find many. Maybe others aren't as blatant as me.
So according to my 1st hand experience, hellopeter community, take out insurance when using Legend Removals. This is why people write reviews; to make calculated decisions.
I'm sorry for wrecking your ratings, Michael, but I hope this information does help you and your future customers.
Best Regards
Patrick
I'm merely posting this review to warn people. I, myself, looked for 1 star ratings and did not find many. Maybe others aren't as blatant as me.
So according to my 1st hand experience, hellopeter community, take out insurance when using Legend Removals. This is why people write reviews; to make calculated decisions.
I'm sorry for wrecking your ratings, Michael, but I hope this information does help you and your future customers.
Best Regards
Patrick
Legend Removals South Africa's replyOfficial
24 Aug 2023, 14:02HI Patrick
This is getting weird now.
Why would you only reply on Hello peter and not to me on WhatsApp, you read the message but choose not to respond to my message on whatsapp. My Message was based purely about your statement and I'm coping and pasting your words. "If I could post pictures and videos of my furniture and your staff at work you'll see that it has nothing to do with emotions. Bad service and rough work is just that." This says to me that you have the photos and video to back up your claims. Unless i read that wrong and my comprehension skills are a bit outdated. It says "if you could post" and not if you had the evidence. None the less i understand now.
You did send me 2 photos when you informed me in July about the table and bedside cabinet door on a move that happened in May. You did say you fixed it and i did say i would compensate you. I did not as i forgot and that was discussed on the phone this morning
I did also ask about the 1 * rating as the rating do get affected and I think its a little harsh for a bedside cupboard door bent on its hinge, and a wooden table leg that just needed a new corner wedge put in on either side, thank goodness none of the wood or the frame was damaged just the del sticks.
Yes constructive correction on failures does and is always welcome, and if we can correct and better our work/behavior or recorrect a bad habit, its a good thing, actually its vital.
Thanks Patrick
Michael Wendels
Legend Removals
Moving People Moving YOU!!!
This is getting weird now.
Why would you only reply on Hello peter and not to me on WhatsApp, you read the message but choose not to respond to my message on whatsapp. My Message was based purely about your statement and I'm coping and pasting your words. "If I could post pictures and videos of my furniture and your staff at work you'll see that it has nothing to do with emotions. Bad service and rough work is just that." This says to me that you have the photos and video to back up your claims. Unless i read that wrong and my comprehension skills are a bit outdated. It says "if you could post" and not if you had the evidence. None the less i understand now.
You did send me 2 photos when you informed me in July about the table and bedside cabinet door on a move that happened in May. You did say you fixed it and i did say i would compensate you. I did not as i forgot and that was discussed on the phone this morning
I did also ask about the 1 * rating as the rating do get affected and I think its a little harsh for a bedside cupboard door bent on its hinge, and a wooden table leg that just needed a new corner wedge put in on either side, thank goodness none of the wood or the frame was damaged just the del sticks.
Yes constructive correction on failures does and is always welcome, and if we can correct and better our work/behavior or recorrect a bad habit, its a good thing, actually its vital.
Thanks Patrick
Michael Wendels
Legend Removals
Moving People Moving YOU!!!
Legend Removals South Africa's reply24 Aug 2023, 14:02
Official
HI Patrick
This is getting weird now.
Why would you only reply on Hello peter and not to me on WhatsApp, you read the message but choose not to respond to my message on whatsapp. My Message was based purely about your statement and I'm coping and pasting your words. "If I could post pictures and videos of my furniture and your staff at work you'll see that it has nothing to do with emotions. Bad service and rough work is just that." This says to me that you have the photos and video to back up your claims. Unless i read that wrong and my comprehension skills are a bit outdated. It says "if you could post" and not if you had the evidence. None the less i understand now.
You did send me 2 photos when you informed me in July about the table and bedside cabinet door on a move that happened in May. You did say you fixed it and i did say i would compensate you. I did not as i forgot and that was discussed on the phone this morning
I did also ask about the 1 * rating as the rating do get affected and I think its a little harsh for a bedside cupboard door bent on its hinge, and a wooden table leg that just needed a new corner wedge put in on either side, thank goodness none of the wood or the frame was damaged just the del sticks.
Yes constructive correction on failures does and is always welcome, and if we can correct and better our work/behavior or recorrect a bad habit, its a good thing, actually its vital.
Thanks Patrick
Michael Wendels
Legend Removals
Moving People Moving YOU!!!
This is getting weird now.
Why would you only reply on Hello peter and not to me on WhatsApp, you read the message but choose not to respond to my message on whatsapp. My Message was based purely about your statement and I'm coping and pasting your words. "If I could post pictures and videos of my furniture and your staff at work you'll see that it has nothing to do with emotions. Bad service and rough work is just that." This says to me that you have the photos and video to back up your claims. Unless i read that wrong and my comprehension skills are a bit outdated. It says "if you could post" and not if you had the evidence. None the less i understand now.
You did send me 2 photos when you informed me in July about the table and bedside cabinet door on a move that happened in May. You did say you fixed it and i did say i would compensate you. I did not as i forgot and that was discussed on the phone this morning
I did also ask about the 1 * rating as the rating do get affected and I think its a little harsh for a bedside cupboard door bent on its hinge, and a wooden table leg that just needed a new corner wedge put in on either side, thank goodness none of the wood or the frame was damaged just the del sticks.
Yes constructive correction on failures does and is always welcome, and if we can correct and better our work/behavior or recorrect a bad habit, its a good thing, actually its vital.
Thanks Patrick
Michael Wendels
Legend Removals
Moving People Moving YOU!!!