Poor/Bad Service by Legal & Tax

I am disappointed at Legal&Tax for I have over a decade being their member but it seems like when you really need their help the most, they cannot assist whereas they take money even before the pay day as agreed with them. I have sent an e-mail to ***, *** and copied *** on 27 December 2023, and to date they are still to come back to me. Today (29/01/2024) before 16h:00, I spoke to a “Legal&Tax legal advisor” by the name of Deborah after much struggle of trying to get hold of a legal consultant. However, she only listened to my story and promised to send me a message (SMS) with her e-mail address so that I can elaborate further on the kind of assistance that I need. However, nothing has come forth thus far. It is now starting to be a concern whether Legal&Tax does have competent and professional personnel, or they have just moved their focus from providing legal assistance to its clients to profit maximization. It appears that Legal&Tax had dropped the ball when coming to ethics, competent staff and professionalism and are now cutting cost by assigning complex issue that need experienced personnel to their interns. Please Legal&Tax get back to me with very resourceful personnel and stop giving interns to clients for complicated matters.