TN
Tshifhiwa N

1 reviews | Active since Nov 2018

25 Apr 2025, 22:53

Poor service

I am extremely disappointed with the service I’ve received. Aside from Jabu, who was the only consultant that provided clear, helpful, and professional support, the rest of the team has been unhelpful and dismissive.

It seems as though some consultants are not well-informed about labour law, which is very concerning given the nature of your services. It almost feels like they’ve been told that “the fewer cases we have, the better,” because there's a clear reluctance to assist or take on matters seriously. To make matters worse, one of the consultants I spoke to was a bit rude during our call. This experience has left me feeling unsupported and disrespected.I trusted Legal & Tax to provide expert guidance, but right now, I feel let down. I urge you to review your service approach and provide better training and accountability for your consultants.

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Replies (1)
Legal And Tax Services
Legal And Tax Services's reply29 Apr 2025, 08:44
Official
Dear Tshifhiwa

Thank you for taking the time to share your experience with us. We're truly sorry to hear that your interaction with our team did not meet your expectations. Please accept our sincere apologies for the inconvenience, frustration, and disappointment caused. 

We value your feedback and take your concerns very seriously — especially regarding the level of service and professionalism you received. While we are pleased to hear that Jabu was able to assist you positively, it is deeply concerning that this was not your experience with the rest of the team. 

Please rest assured that we are escalating this matter directly to our Head of Client Service for urgent investigation and follow-up. We are committed to holding ourselves accountable, improving the quality of our service, and ensuring that our consultants are properly trained and equipped to provide expert, respectful guidance at all times. 

A member of our management team will be in touch with you shortly to discuss this further and ensure a resolution. 

Kind regards
The Legal&Tax Team