SM
Sam M
1 reviews | Active since Mar 2009
06 Aug 2025, 21:13
Poor legal support
Legal & Tax is good in recruiting people for membership. I am not get support on the civil case that I reported in June 2025. I regret having membership if my matter is treated as a charity case, no feedback except collection of premiums.
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Replies (2)0
Replies (2)
Legal And Tax Services's replyOfficial
08 Aug 2025, 10:48Dear Sam
Thank you for sharing your concerns with us. We’re truly sorry to hear about your experience regarding your civil case reported in June 2025. We completely understand how frustrating it must be to feel that you have not received adequate feedback or support.
We take every matter seriously and aim to provide clear communication. It’s concerning to hear that this has not been your experience, and we would like to urgently investigate and address your case.
PWe have escalated ytour matter to the Legal Services Supervisor toreview your file, ensure you receive the necessary assistance, and resolve this matter as quickly as possible.
We value your trust and would like the opportunity to restore your confidence in our service.
Kind regards
Darren Cohen
Head: Marketing
Darren Cohen
Head: Marketing
Legal And Tax Services's reply08 Aug 2025, 10:48
Official
Dear Sam
Thank you for sharing your concerns with us. We’re truly sorry to hear about your experience regarding your civil case reported in June 2025. We completely understand how frustrating it must be to feel that you have not received adequate feedback or support.
We take every matter seriously and aim to provide clear communication. It’s concerning to hear that this has not been your experience, and we would like to urgently investigate and address your case.
PWe have escalated ytour matter to the Legal Services Supervisor toreview your file, ensure you receive the necessary assistance, and resolve this matter as quickly as possible.
We value your trust and would like the opportunity to restore your confidence in our service.
Kind regards
Darren Cohen
Head: Marketing
Darren Cohen
Head: Marketing
Legal And Tax Services's replyOfficial
15 Aug 2025, 08:59Hi Sam
Our legal team have confirmed that they were in contact with on the same day you submitted this review, and have been able to facilitate a call between you and the third party.
Thank you for givoing us an opportunity to assist. We hope that you feel more confident in our services. With Legal&Tax you're not alone!
Warm regards
Darren Cohen
Our legal team have confirmed that they were in contact with on the same day you submitted this review, and have been able to facilitate a call between you and the third party.
Thank you for givoing us an opportunity to assist. We hope that you feel more confident in our services. With Legal&Tax you're not alone!
Warm regards
Darren Cohen
Legal And Tax Services's reply15 Aug 2025, 08:59
Official
Hi Sam
Our legal team have confirmed that they were in contact with on the same day you submitted this review, and have been able to facilitate a call between you and the third party.
Thank you for givoing us an opportunity to assist. We hope that you feel more confident in our services. With Legal&Tax you're not alone!
Warm regards
Darren Cohen
Our legal team have confirmed that they were in contact with on the same day you submitted this review, and have been able to facilitate a call between you and the third party.
Thank you for givoing us an opportunity to assist. We hope that you feel more confident in our services. With Legal&Tax you're not alone!
Warm regards
Darren Cohen