Legal &, tax

Hi, I just wonder if legal & tax are for real I've been a member for almost 8 years but last week I phone they are call centre telling them that I want a lawyer as I had some case to attend on 20 Jan 2,to my surprise the lady who was helping me ask me which language I prefer the lawyer to speak I said English, then she said other than English I said Sesotho, she said she will give my contact details to someone, almost a week now still waiting, so I wonder I they for really or it's just other thing of taking our money without any help. For me I just lost any trust to legal & tax.