lM
lebohang M
1 reviews | Active since Jan 2018
02 Jul 2021, 13:20
Wrong debit order date
On the 24 June 2021 I joined Sopema funerals for my 83 year old granny and through my WhatsApp conversation with the consultant Njabulo we agreed that the debit should go on the 1st of every month, however, Sopema went on to debit on the 29 June, which the debit bounced and incurred charges of R110. I informed Njabulo about it and I sent him the details requesting Sopema pay back my R110, till date the issue is not resolved and when I call their financial department through the contact supp**** by Njabulo I am being sent pillar to post with the consultants promising to call me back but it never happens.
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Legae Funeral Home's replyOfficial
01 Feb 2024, 11:18Thank you for bringing this matter to our attention. As a brand we always strive for excellence, however, now and again we encounter challenges that are then dealt with in order to avoid such going forward.
Legae Funeral Home's reply01 Feb 2024, 11:18
Official
Thank you for bringing this matter to our attention. As a brand we always strive for excellence, however, now and again we encounter challenges that are then dealt with in order to avoid such going forward.