Legae Funeral Home
Verified Business
|2.5|13 Reviews (last 12 months)|Responds in 22h 2m
Legae Funeral Home
Verified Business
|2.5
13 Reviews (last 12 months)
Responds in 22h 2m
AI Review Summary
Based on recent customer reviews, Legae Funeral Home (also trading as Sopema) draws sharply divided feedback. Families praise individual consultants such as Alessandro, Tumelo and Lerato for dignified funerals, smooth graveside setups and claims paid within 24 hours. However, many reviewers report unanswered calls, ignored callback requests, difficulty cancelling policies, incorrect debit orders and slow refunds. Complaints also cover restrictive courtesy vehicle terms, unexplained cover changes and refused refunds. Administration and telephone support appear to be the weakest links behind otherwise compassionate branch service.
Performance(last 12 months):
Trustindex Rating
3.7Reply Time
22h 2mNPS Score
-34Unlikely
Replied to 63% of negative reviews
Reply time on negative reviews: 22h 2m
TrustIndex
3.7
Reply Time
22h 2m
NPS Score
-34
Recommended: Unlikely
Replied to 63% of negative reviews
Reply time on negative reviews: 22h 2m
Review Distribution
2.5|13 Reviews
Oct '25 - Sep '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
LM
Lesego M
1 reviews | Active since Jan 2021
18 Jul 2026, 01:04
Barrier to cancel
I have been calling Legae for the past week unable to get the assistance I need. I requested for call backs after 3 and no one calls because I stated that I want to cancel my cover! It is like they are deliberately doing it so I cant cancel. What they are doing is against the TCF principles
Helpful (0)
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Lesego M
1 reviews | Active since Jan 2021
18 Jul 2026, 01:04
Barrier to cancel
I have been calling Legae for the past week unable to get the assistance I need. I requested for call backs after 3 and no one calls because I stated that I want to cancel my cover! It is like they are deliberately doing it so I cant cancel. What they are doing is against the TCF principles
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Replies (0)PM
Pearl M
1 reviews | Active since Mar 2025
12 Jul 2026, 10:41
Excellent Service
A Very Special Thanks To LEGAE Funeral Home For Giving My Aunt A Dignified Funeral From The First Day Till The Last Day Everything Was Seamlessly Done. The Service At The Branch 10/10 The Service And Setup At The Cemetery 10/10 Thank You Very Much To The Team They Offered A Very Great Customer Service. And A Special Thanks To Tumelo Motshotetse Who Was The One Assisting Me He Made Everything Look Easy For Me Even When I Was In A Difficult Situation, Thank You Very Much.
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Pearl M
1 reviews | Active since Mar 2025
12 Jul 2026, 10:41
Excellent Service
A Very Special Thanks To LEGAE Funeral Home For Giving My Aunt A Dignified Funeral From The First Day Till The Last Day Everything Was Seamlessly Done. The Service At The Branch 10/10 The Service And Setup At The Cemetery 10/10 Thank You Very Much To The Team They Offered A Very Great Customer Service. And A Special Thanks To Tumelo Motshotetse Who Was The One Assisting Me He Made Everything Look Easy For Me Even When I Was In A Difficult Situation, Thank You Very Much.
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Replies (0)MM
Mpumi M
1 reviews | Active since Jun 2019
23 Jun 2026, 20:58
On 22 June, Legae sent me an SMS stating there was a technical issue with debit orders and instructed me to pay via EasyPay to avoid account problems
On 22 June, Legae sent me an SMS stating there was a technical issue with debit orders and instructed me to pay via EasyPay to avoid account problems. I followed the instruction and made the payment. Later that day, i received confirmation messages of payment receival. However, a few minutes afterward, Legae informed me they would still debit my account on 23 June. I immediately emailed them, explaining i had already paid and requested that they not debit my account. Despite this, they proceeded with the debit on 23 June and then informed me that a refund would only be processed within 7 days. I urgently need the money back for other commitments and I feel this reflects terrible customer service.
Helpful (0)
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Mpumi M
1 reviews | Active since Jun 2019
23 Jun 2026, 20:58
On 22 June, Legae sent me an SMS stating there was a technical issue with debit orders and instructed me to pay via EasyPay to avoid account problems
On 22 June, Legae sent me an SMS stating there was a technical issue with debit orders and instructed me to pay via EasyPay to avoid account problems. I followed the instruction and made the payment. Later that day, i received confirmation messages of payment receival. However, a few minutes afterward, Legae informed me they would still debit my account on 23 June. I immediately emailed them, explaining i had already paid and requested that they not debit my account. Despite this, they proceeded with the debit on 23 June and then informed me that a refund would only be processed within 7 days. I urgently need the money back for other commitments and I feel this reflects terrible customer service.
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Replies (1)L
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Felicia T
1 reviews | Active since Jun 2021
15 May 2026, 06:14
Courtesy car
It is very disappointing that Legae Funerals (Sopema) offers a courtesy vehicle as an additional benefit to assist families during funerals, yet the service creates more stress during an already difficult time. When taking out the policy, I clearly explained that the extended family members covered are based in a rural area. Sadly, the courtesy vehicle arrangement only allows the car for 3 days, with no option to extend the booking even at an additional cost. We were constantly told that Avis would not allow any extension, and we were even threatened that if the vehicle was not returned before 12 noon, it would be reported as ******. My husband had to drive 14 hours just to return the car on time. Unfortunately, we forgot the boot cover at home, but we immediately communicated that we would return it on Tuesday morning. Throughout this process, Takalani Lusunzi, the consultant we dealt with, came across as very self-centered and did not show empathy or balance the interests of both the claimant and the client relationship. Despite this negative experience, I would like to sincerely thank Alessandro , who was very understanding, patient, and professional throughout the process. He made the return of the vehicle smooth and treated us with respect during a difficult time. Overall, I am really unhappy with the experience and believe Legae Funerals can improve greatly in how they handle and support grieving families.
Helpful (0)
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Felicia T
1 reviews | Active since Jun 2021
15 May 2026, 06:14
Courtesy car
It is very disappointing that Legae Funerals (Sopema) offers a courtesy vehicle as an additional benefit to assist families during funerals, yet the service creates more stress during an already difficult time. When taking out the policy, I clearly explained that the extended family members covered are based in a rural area. Sadly, the courtesy vehicle arrangement only allows the car for 3 days, with no option to extend the booking even at an additional cost. We were constantly told that Avis would not allow any extension, and we were even threatened that if the vehicle was not returned before 12 noon, it would be reported as ******. My husband had to drive 14 hours just to return the car on time. Unfortunately, we forgot the boot cover at home, but we immediately communicated that we would return it on Tuesday morning. Throughout this process, Takalani Lusunzi, the consultant we dealt with, came across as very self-centered and did not show empathy or balance the interests of both the claimant and the client relationship. Despite this negative experience, I would like to sincerely thank Alessandro , who was very understanding, patient, and professional throughout the process. He made the return of the vehicle smooth and treated us with respect during a difficult time. Overall, I am really unhappy with the experience and believe Legae Funerals can improve greatly in how they handle and support grieving families.
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Replies (0)PP
Pale P
1 reviews | Active since Oct 2019
9 Feb 2026, 20:07
Hassim Mistreating Employees
Hassim mistreating Employees: It is so disheartening to support a black owned business that thrives in humiliating and embarrassing young, black people. I have heard too many stories of employees under Legae who are Abused and Humiliated by a lady named Hassim. She is supposedly the HR of the company and working under her is a Humiliation ritual. I am baffled that in this current economic climate our young brothers & sisters are brought to tears by someone who is meant to mentor and build them up. I will NOT stop writing about this. I will rant on all Social media platforms about this treatment until they learn that those people they have employed have families & communities who support Legae. Stop placing bullies in high places.
Helpful (0)
|Replies (2)PP
Pale P
1 reviews | Active since Oct 2019
9 Feb 2026, 20:07
Hassim Mistreating Employees
Hassim mistreating Employees: It is so disheartening to support a black owned business that thrives in humiliating and embarrassing young, black people. I have heard too many stories of employees under Legae who are Abused and Humiliated by a lady named Hassim. She is supposedly the HR of the company and working under her is a Humiliation ritual. I am baffled that in this current economic climate our young brothers & sisters are brought to tears by someone who is meant to mentor and build them up. I will NOT stop writing about this. I will rant on all Social media platforms about this treatment until they learn that those people they have employed have families & communities who support Legae. Stop placing bullies in high places.
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Replies (2)LM
Lesego M
1 reviews | Active since Sept 2023
1 Feb 2026, 05:20
Refused Refund
I had a very disappointing experience with Sopema Funeral Services. The service did not meet the standards that were promised, and when I requested a refund, it was refused without a satisfactory explanation. During such a sensitive time, I expected professionalism and compassion, which I unfortunately did not receive. I would not recommend their services.
Helpful (0)
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Lesego M
1 reviews | Active since Sept 2023
1 Feb 2026, 05:20
Refused Refund
I had a very disappointing experience with Sopema Funeral Services. The service did not meet the standards that were promised, and when I requested a refund, it was refused without a satisfactory explanation. During such a sensitive time, I expected professionalism and compassion, which I unfortunately did not receive. I would not recommend their services.
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