MM
Matt M
1 reviews | Active since Jun 2012
11 Mar 2024, 09:09
Worst service provider
The service at Sopema leaves much to be desired, no sense of urgency, no empathy and the lack of customer service knowledge is wild. I wrote a review for my family on the Facebook page and a day later your representatives came to our house (after telling us they only do such during working hours only) to basically complain about the review and patronize the family. I hate what you have put our family through during such a difficult time and hope my mom finds an alternative burial scheme after this. As for going to our home and still treat us like that.
Helpful (0)
Replies (3)0
Replies (3)
Legae Funeral Home's replyOfficial
11 Mar 2024, 09:42Hi Matshidiso
We have investigated the matter and discovered that your family was assisted by our burial manager, and they are happy with the solutions provided.
Should you need further information or have any question, please inbox us your details and we will call you to assist.
Regards,
Sopema Comms Team
Sopema Comms Team
Legae Funeral Home's reply11 Mar 2024, 09:42
Official
Hi Matshidiso
We have investigated the matter and discovered that your family was assisted by our burial manager, and they are happy with the solutions provided.
Should you need further information or have any question, please inbox us your details and we will call you to assist.
Regards,
Sopema Comms Team
Sopema Comms Team
MM
Matt M's updateReviewer Update
15 Mar 2024, 12:19This isn't true - the family would not have asked me to come with to tour branch and to lodge the complaint if they were satisfied but. Adding to our dissatisfaction as a family,the grave marker wasn't there but we'd paid for it. I had to go ask why it wasn't there and your driver had to phone and ask if we paid for it and he was then told to come fetch it as you guys FORGOT to add same. I shader to think what would have taken place had I not noticed, pretty sure it'd have been "business as usual".
Your response to every complaint we've had has been defensive and also patronizing, while your service has been worse. Do better!!
Your response to every complaint we've had has been defensive and also patronizing, while your service has been worse. Do better!!
MM
Matt M's update15 Mar 2024, 12:19
Reviewer Update
This isn't true - the family would not have asked me to come with to tour branch and to lodge the complaint if they were satisfied but. Adding to our dissatisfaction as a family,the grave marker wasn't there but we'd paid for it. I had to go ask why it wasn't there and your driver had to phone and ask if we paid for it and he was then told to come fetch it as you guys FORGOT to add same. I shader to think what would have taken place had I not noticed, pretty sure it'd have been "business as usual".
Your response to every complaint we've had has been defensive and also patronizing, while your service has been worse. Do better!!
Your response to every complaint we've had has been defensive and also patronizing, while your service has been worse. Do better!!
Legae Funeral Home's replyOfficial
22 Mar 2024, 09:14Hi Matshidiso
We acknowledge your dissatisfaction with the grave marker not being provided for before you left the cemetery, but we had communication with the policy holder and the issue was resolved on the day of the funeral.
Should you need further information or have any question, please inbox us your details and we will call you to assist.
We acknowledge your dissatisfaction with the grave marker not being provided for before you left the cemetery, but we had communication with the policy holder and the issue was resolved on the day of the funeral.
Should you need further information or have any question, please inbox us your details and we will call you to assist.
Regards,
Sopema Comms Team
Sopema Comms Team
Legae Funeral Home's reply22 Mar 2024, 09:14
Official
Hi Matshidiso
We acknowledge your dissatisfaction with the grave marker not being provided for before you left the cemetery, but we had communication with the policy holder and the issue was resolved on the day of the funeral.
Should you need further information or have any question, please inbox us your details and we will call you to assist.
We acknowledge your dissatisfaction with the grave marker not being provided for before you left the cemetery, but we had communication with the policy holder and the issue was resolved on the day of the funeral.
Should you need further information or have any question, please inbox us your details and we will call you to assist.
Regards,
Sopema Comms Team
Sopema Comms Team