Unreliable manager and his organisation

Please assist me, I have a problem with Sopema funerals, I have had my policy with them since August 2021, on January 2023 I received a debit order of R260 instead of R630 I then called them to understand, the agent I spoke to told me that they picked up that they have been undercharging me therefore they have increased my policies according to the ages of the people I covered, so the R260 its for one of my policies which was R195 all along, it has increased because my grandmother is too old, which was not the agreement when i took out the policy.

My agreement with the was not that I took policies knowing they will increase annually with less than 10% not as per the age, if they were undercharging me then it is not my fault they need to discuss that with the agent that assisted me take my policy.

I had another policy that i paid R260 and it covered 10 people, which should also be increased annually, that one they are telling me they will increase the policy as per the member covered for example if they are old they will charge according to that and that is ridiculous. Please help as I am now frustrated, I don’t even know if I still have a policy or not as they did not debit for other policies in january 2023. I have been communicating with Thabang Aphane who is the branch manager, its been more than a month now he keeps telling me he will correct the poilicy back to the way i took and and he will send to me, to date he keeps lying to me, i have all the communication with him (emails) where he is making promises that he will fix my policy, and now when i call the branch they even recognise my voice and they always tell me he is in meetings, and he never return my calls.

Regards

Nqobile Zondi ***