MN
Maureen N
1 reviews | Active since Dec 2024
10 Dec 2024, 16:25
Unprofessional Funeral Service
I have cancelled my policy with Sopema Funeral Services due to an absurd increment which is R20%.
Was advised I will receive a cancellation letter in 6 weeks time.The 6 weeks period is overdue and I have contacted the branch nd was advised my policy is still Active.The gentleman who I spoke to advised if I have cancelled the policy..should have been cancelled the same day and letter of cancellation takes 48hours to be issued.
I demanded the letter and was kept on hold to speak with the manager and the call was disconnected while holding.
I kept calling several times no one answered.
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Replies (1)
Legae Funeral Home's replyOfficial
07 Jan 2025, 10:37HI Maureen,
Trust you are well,
It is most unfortunate that you had to cancel you policy with us. As a brand we always strive for excellence, however, now and again we encounter challenges that are then dealt with in order to avoid such going forward.
When it comes to policy cancellations, the process is overseen by our underwriters. We apologise for the inconvenience of you having to wait a long time to receive your cancellation letter. We appreciate your communication, and apologise for letting you down.
Regards
Sopema Comms Team
Trust you are well,
It is most unfortunate that you had to cancel you policy with us. As a brand we always strive for excellence, however, now and again we encounter challenges that are then dealt with in order to avoid such going forward.
When it comes to policy cancellations, the process is overseen by our underwriters. We apologise for the inconvenience of you having to wait a long time to receive your cancellation letter. We appreciate your communication, and apologise for letting you down.
Regards
Sopema Comms Team
Legae Funeral Home's reply07 Jan 2025, 10:37
Official
HI Maureen,
Trust you are well,
It is most unfortunate that you had to cancel you policy with us. As a brand we always strive for excellence, however, now and again we encounter challenges that are then dealt with in order to avoid such going forward.
When it comes to policy cancellations, the process is overseen by our underwriters. We apologise for the inconvenience of you having to wait a long time to receive your cancellation letter. We appreciate your communication, and apologise for letting you down.
Regards
Sopema Comms Team
Trust you are well,
It is most unfortunate that you had to cancel you policy with us. As a brand we always strive for excellence, however, now and again we encounter challenges that are then dealt with in order to avoid such going forward.
When it comes to policy cancellations, the process is overseen by our underwriters. We apologise for the inconvenience of you having to wait a long time to receive your cancellation letter. We appreciate your communication, and apologise for letting you down.
Regards
Sopema Comms Team