1 reviews | Active since May 2020
Unhappy client SOP81160
My first experience with this business was professional and efficient. Lately I've been having issues that were not there when started for example normally payments were made at your retail stores like Pick n Pay etc However for the past three months was unable to pay at these stores reason being Sopema is offline.I made Sopema aware of this challenge to my surprise was advised to rather do a debit order which was suppose to start on the 1st February 25..to my surprise still no deduction tried calling their three place of business phone blow up until u have up ..I can't manage to always make payment at their offices actually so disappointed 😔 guess management has changed cause when they started business they were very professional.
Thank you for bringing this matter to our attention. We recognise that our payment systems have caused you significant frustration, and for that, we sincerely apologise.
Upon reviewing your case, we identified that the issue was due to a technical error on our side, which we have since resolved. We have also made several attempts to contact you telephonically to discuss this matter further and address any other concerns you may have.
Once again, we deeply regret the inconvenience this has caused and appreciate your patience. We are committed to providing you with a smooth and pleasant experience moving forward.
Warm regards,
Sopema Communications Team
Thank you for bringing this matter to our attention. We recognise that our payment systems have caused you significant frustration, and for that, we sincerely apologise.
Upon reviewing your case, we identified that the issue was due to a technical error on our side, which we have since resolved. We have also made several attempts to contact you telephonically to discuss this matter further and address any other concerns you may have.
Once again, we deeply regret the inconvenience this has caused and appreciate your patience. We are committed to providing you with a smooth and pleasant experience moving forward.
Warm regards,
Sopema Communications Team