Premium increase and bad service

On the 2Feb I received an sms 4 a premium increase from R350 to R638.00 this is 4 a funeral cover that is 4 member +5 and for the same service. I found this so ridiculous when I have a cover with your competitor paying R580 for member +13. I therefore sent a whatsup on the 3Feb ***7 after numerous calls ***9 my call never gets redirected 2 an agent 4 assistance. On the 6Feb I get a what's up advising now that Sopema does premium as per age depandent, an agent will make contact 2 assist further. 2 this day I'm still waiting. The question is did I misread my contract this is ridiculous 100% increase. Anyway this is what happens when u get service from Loxion than the burbs. Your customers service is appalling.