Orlando Branch Friday staff members needs to be assessed or go for induction more,especially,two from those where on duty,desk one and three.I was told they rotate and I wonder it they apply their arrogance in Orlando or all branches.Personal calls or usi

Friday I've visited their Orlando Branch for my police queries,1 new policy number can't go through for payment,2 over charged for four years,my questions ddnt sit them well and all of a sudden I was told system is slow,waited for half an hour,I asked also for history of payment from 2021 to date,after complaining a guy stood up and said they not controlling the system. I got angry and he wanted to fight bcos I was telling not to talk to me like am nobody. I retaliated and the manager tried to reprimand him and he ddnt want to take instructions. The manager took him outside and another lady helped me but not with I was looking for.

They promised to escalate the matter to their management and their finance department,received a call from finance department but it didn't end well also bcos the lady wanted me to take what she telling me,different from what I have in hand. Service from Orlando is the WORST,four people were at the front desk,desk one and desk three,I can't describe their arrogance and coldness. WORST SERVICE EVER.