Extremely poor service

I am writing to express my dissatisfaction with the service I have received. I previously called and was advised to send an email, which I did.

Subsequently, Monwabisi sent me documents that were not relevant to my request. I responded to that email clarifying what I needed, but I have not yet received a response.

I also wanted to suggest that implementing a live chat feature would be more beneficial than directing users to a programmed WhatsApp service.