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Skhumbuzo M
1 reviews | Active since Nov 2024
26 Nov 2024, 16:50
EFT payments go missing.
I'm having a policy with Sopema funerals for over 2 years now. Last month I paid them using the EFT on registered business using Capitec app. Getting this particular payment updated on my policy has been a nightmare even though I have emailed them confirmation of payment I got from the bank showing the transaction went through. I'm starting to have doubts on how they will manage formal claims if updating a mere EFT payment is such a hustle.
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Legae Funeral Home's replyOfficial
27 Nov 2024, 08:14Hi Skhumbuzo, thank you for bringing this matter to our attention.
We are currently working on resolving the EFT payment issue with our service provider. Our teams are treating this matter as priority in order to ensure smooth payment processes.
We apologise for the inconvenience caused to you, and we will keep you posted on our progress.
Kindly be assured that this challenge does not impact our claim processes, and it is a temporary matter that will be resolved soon.
Our team will be in touch to further being clarity on the matter and assist you further.
Sincerely,
Sopema Comms Team
We are currently working on resolving the EFT payment issue with our service provider. Our teams are treating this matter as priority in order to ensure smooth payment processes.
We apologise for the inconvenience caused to you, and we will keep you posted on our progress.
Kindly be assured that this challenge does not impact our claim processes, and it is a temporary matter that will be resolved soon.
Our team will be in touch to further being clarity on the matter and assist you further.
Sincerely,
Sopema Comms Team
Legae Funeral Home's reply27 Nov 2024, 08:14
Official
Hi Skhumbuzo, thank you for bringing this matter to our attention.
We are currently working on resolving the EFT payment issue with our service provider. Our teams are treating this matter as priority in order to ensure smooth payment processes.
We apologise for the inconvenience caused to you, and we will keep you posted on our progress.
Kindly be assured that this challenge does not impact our claim processes, and it is a temporary matter that will be resolved soon.
Our team will be in touch to further being clarity on the matter and assist you further.
Sincerely,
Sopema Comms Team
We are currently working on resolving the EFT payment issue with our service provider. Our teams are treating this matter as priority in order to ensure smooth payment processes.
We apologise for the inconvenience caused to you, and we will keep you posted on our progress.
Kindly be assured that this challenge does not impact our claim processes, and it is a temporary matter that will be resolved soon.
Our team will be in touch to further being clarity on the matter and assist you further.
Sincerely,
Sopema Comms Team