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Prudence M
1 reviews | Active since Feb 2025
03 Sept 2025, 15:51
Claim
I didn't get any feedback or any resolution stop saying Bernie resolved , cause it wasn't resolved.
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Replies (3)0
Replies (3)
Legae Funeral Home's replyOfficial
04 Sept 2025, 14:02Good day Prudence,
We trust you are well,
As stated on the last communication during your visit to the Dube branch on the 22nd of November 2024, where the claim was not approved. We have double checked and received confirmation that the reason for the non-approval was due to the waiting period not being completed.
We understand how difficult this may be, and we would be more than willing to contact you to explain further and address any questions you may have.
Warm regards,
Legae Comms Team
We trust you are well,
As stated on the last communication during your visit to the Dube branch on the 22nd of November 2024, where the claim was not approved. We have double checked and received confirmation that the reason for the non-approval was due to the waiting period not being completed.
We understand how difficult this may be, and we would be more than willing to contact you to explain further and address any questions you may have.
Warm regards,
Legae Comms Team
Legae Funeral Home's reply04 Sept 2025, 14:02
Official
Good day Prudence,
We trust you are well,
As stated on the last communication during your visit to the Dube branch on the 22nd of November 2024, where the claim was not approved. We have double checked and received confirmation that the reason for the non-approval was due to the waiting period not being completed.
We understand how difficult this may be, and we would be more than willing to contact you to explain further and address any questions you may have.
Warm regards,
Legae Comms Team
We trust you are well,
As stated on the last communication during your visit to the Dube branch on the 22nd of November 2024, where the claim was not approved. We have double checked and received confirmation that the reason for the non-approval was due to the waiting period not being completed.
We understand how difficult this may be, and we would be more than willing to contact you to explain further and address any questions you may have.
Warm regards,
Legae Comms Team
PM
Prudence M's updateReviewer Update
04 Sept 2025, 14:18You are lying i have never been to the branch . I spok to you guys over the phone . And I hard pass the waiting Period as the policy was with old mutual not Salam. You guys don't stay true to your policy. When I asked why it was declined no one gave an answer .now you telling me It's waiting Period wow .
PM
Prudence M's update04 Sept 2025, 14:18
Reviewer Update
You are lying i have never been to the branch . I spok to you guys over the phone . And I hard pass the waiting Period as the policy was with old mutual not Salam. You guys don't stay true to your policy. When I asked why it was declined no one gave an answer .now you telling me It's waiting Period wow .
Legae Funeral Home's replyOfficial
05 Sept 2025, 15:51Good day Prudence,
Thank you for bringing this to our attention. We have unfortunately been struggling to get hold of you, and we would appreciate the opportunity to resolve your matter as soon as possible.
May we kindly request that you call us on; *** and ask for Banele, who is expecting your call and ready to assist you.
Warm regards,
Legae Comms Team
Thank you for bringing this to our attention. We have unfortunately been struggling to get hold of you, and we would appreciate the opportunity to resolve your matter as soon as possible.
May we kindly request that you call us on; *** and ask for Banele, who is expecting your call and ready to assist you.
Warm regards,
Legae Comms Team
Legae Funeral Home's reply05 Sept 2025, 15:51
Official
Good day Prudence,
Thank you for bringing this to our attention. We have unfortunately been struggling to get hold of you, and we would appreciate the opportunity to resolve your matter as soon as possible.
May we kindly request that you call us on; *** and ask for Banele, who is expecting your call and ready to assist you.
Warm regards,
Legae Comms Team
Thank you for bringing this to our attention. We have unfortunately been struggling to get hold of you, and we would appreciate the opportunity to resolve your matter as soon as possible.
May we kindly request that you call us on; *** and ask for Banele, who is expecting your call and ready to assist you.
Warm regards,
Legae Comms Team