PM
Prudence M
1 reviews | Active since Feb 2025
06 Feb 2025, 13:20
Claim
I received an email from you guys regarding my complaint and you wanted me to reply back . But the email you sent I am unable to reply. I called your Dube office last month the agent advised that the manager will call me back . I want to understand why was my claim granted .
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Legae Funeral Home's replyOfficial
11 Feb 2025, 09:28Dear Prudence
Thank you for reaching out to us. We have reviewed your case, and our records show that your claim was not approved due to issues related to the waiting period. These details were outlined in the letter we previously shared with you.
We understand that this may be frustrating, and we are happy to go over the letter and the decision with you again. One of our consultants will contact you soon to explain everything over the phone. We hope this will provide clarity and closure.
Warm regards,
Sopema Communications Team
Thank you for reaching out to us. We have reviewed your case, and our records show that your claim was not approved due to issues related to the waiting period. These details were outlined in the letter we previously shared with you.
We understand that this may be frustrating, and we are happy to go over the letter and the decision with you again. One of our consultants will contact you soon to explain everything over the phone. We hope this will provide clarity and closure.
Warm regards,
Sopema Communications Team
Legae Funeral Home's reply11 Feb 2025, 09:28
Official
Dear Prudence
Thank you for reaching out to us. We have reviewed your case, and our records show that your claim was not approved due to issues related to the waiting period. These details were outlined in the letter we previously shared with you.
We understand that this may be frustrating, and we are happy to go over the letter and the decision with you again. One of our consultants will contact you soon to explain everything over the phone. We hope this will provide clarity and closure.
Warm regards,
Sopema Communications Team
Thank you for reaching out to us. We have reviewed your case, and our records show that your claim was not approved due to issues related to the waiting period. These details were outlined in the letter we previously shared with you.
We understand that this may be frustrating, and we are happy to go over the letter and the decision with you again. One of our consultants will contact you soon to explain everything over the phone. We hope this will provide clarity and closure.
Warm regards,
Sopema Communications Team