SM
Sesi M
1 reviews | Active since Dec 2018
20 Mar 2025, 19:21
Bad service for the poor and best for the rich,that's SOPEMA FUNERALS.
On the 8th I brought my complain to your attention,Got the call from CEO who promised to check on my complain,especially being overcharged from 2021 to 2024,till to date no one has ever contacted,today I called and ask check with the lady I spoke to from their finance department. I was asked if I have an appointment with her and why am I calling her,I told the person reasons why I called and please pass the message also to their CEO,none of the two people contacted me. I feel they ignoring my issue as it involves money,I need to be reimbursed,if I was owing them,I was going to be reminded as they usually do even if u short paid them with R10.00.
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Replies (1)
Legae Funeral Home's replyOfficial
21 Mar 2025, 14:28Dear Ms. Magunda,
We hope you are well.
We have reviewed your case and can confirm it is still under investigation. Resolving your request requires us to gather and consolidate data from several years back, which has caused the delay.
Please rest assured that the delay is due to the complexity of the case, not anything esle.
We are committed to resolving this matter accurately. To do so, we need time to complete a thorough financial review. If any overcharges are found, we will ensure you are reimbursed.
Our Client Services team will remain in touch with updates.
Warm regards,
Sopema Communications Team
We hope you are well.
We have reviewed your case and can confirm it is still under investigation. Resolving your request requires us to gather and consolidate data from several years back, which has caused the delay.
Please rest assured that the delay is due to the complexity of the case, not anything esle.
We are committed to resolving this matter accurately. To do so, we need time to complete a thorough financial review. If any overcharges are found, we will ensure you are reimbursed.
Our Client Services team will remain in touch with updates.
Warm regards,
Sopema Communications Team
Legae Funeral Home's reply21 Mar 2025, 14:28
Official
Dear Ms. Magunda,
We hope you are well.
We have reviewed your case and can confirm it is still under investigation. Resolving your request requires us to gather and consolidate data from several years back, which has caused the delay.
Please rest assured that the delay is due to the complexity of the case, not anything esle.
We are committed to resolving this matter accurately. To do so, we need time to complete a thorough financial review. If any overcharges are found, we will ensure you are reimbursed.
Our Client Services team will remain in touch with updates.
Warm regards,
Sopema Communications Team
We hope you are well.
We have reviewed your case and can confirm it is still under investigation. Resolving your request requires us to gather and consolidate data from several years back, which has caused the delay.
Please rest assured that the delay is due to the complexity of the case, not anything esle.
We are committed to resolving this matter accurately. To do so, we need time to complete a thorough financial review. If any overcharges are found, we will ensure you are reimbursed.
Our Client Services team will remain in touch with updates.
Warm regards,
Sopema Communications Team