Bad customer service

I am battling to get assistance with clarity on my billing, when i requested to load a debit order I was contacted by Mohlatlego Ramokgopa, she sent me the document to complete to load the debit order. When I enquire about my billing she doesn't reply, I even requested for my statement from her she ignored my email. If we are given a run around for billing enquiry I wonder what happens when its claims time, I regret joining SOPEMA.