Angry Client

I am really disappointed in the service that I have received from Sopema, Last week Tuesday my uncle passed on and I immediately called your offices because I knew he was one of the people I had insured. On the call I asked if my policy was up to date and I can come and claim from Sopema and guess what I was told? Your Policy is up to date and you can come and claim from Sopema, on thursday when I got to your offices in Dube I was told by a lady by the name of Lindiwe that my policy is not up to date but my papers will be sent to the underwriter and the underwriter will call me or she will call me, today is wednesday and my uncle was buried on saturday and I have not received not even one call from you guys. I am really disappointed in your lack of communication on such serious matters. I really wish that the same effort that is made when one falls behind on their payment is done in such matters. I will not be cancelling my policy with you guys but just know that I am really disappointed and angry at your lack of communication. Do you know how humiliating it was to tell my family that Sopema is not paying you guys are a disgrace