“Worst Service from a so called 5 star Hotel ” Still awaiting feedback from Sunday Morning?

<p><br />I have always believed that this hotel was amongst the best in the world.</p> <p>Little did I realise that it was just as good as me staying at the garden court paying half the price.</p> <p>On getting to the hotel we were helped promptly getting our bags out.</p> <p>At reception we had 2 rooms booked, and it was on 2 separate floors, the 2nd 2011 and 5th 5036...</p> <p>We requested if we could be Atleast on one floor,which I was told could not be done. So we accepted although I have a 2 year old and 4 year old that will be wanting to go between their parents and grandparents the entire day.</p> <p>My wife requested that the room be setup for our anniversary by 6.00pm , we got to the room at 6.30pm and nothing was done, with total dissipontment. She had to go the the lady which was at the next room and tell her to come later as I had got to the room already. She asked for non alcoholic beverage and so on which was not done.</p> <p>Saturday morning we go down for breakfast, I had to request a waiter to come to us, as no one did from the time we were seated. Another waiter walks past,i request our drinks order to be taken, my wife manages to give her order and his gone,i call him back give him the 4 drinks orders, he says it out loud to the barista or bar lady, gets it wrong I scream it out again to correct him.</p> <p>Drinks get delivered with no milk for the tea. Once again I need to stand up to tell the lady. The breakfast for a 5 star Hotel is actually embarrassing.</p> <p>Saturday afternoon I call to get my car brought up, They don't know what car is mine after explaining room numbers and name.</p> <p>Eventually they found it, I requested they bring it up, I get downstairs NO car, wait a further 15/20 minutes.</p> <p>Get back to the hotel requested them to park on top, as we were leaving in an hour, I was assisted.</p> <p>I get down an hour later my car is boxed in, the guy with the key is nowhere to he seen, wait again about 10 Minutes then he comes to move the car.</p> <p>I go to concierge and tell him, he says it's outsourced ,and not part of the hotel</p> <p>The Cherry on the top, I get back to the hotel at 1.30am,ordered room service (sandwich and a piece of hake) 30/40minutes later I get a call saying that the chef did not see my slip, They need another 10 minutes to start making my order it's 2.30am nowmy order.</p> <p>Really after awhole 30/40 minutes they realise this.</p> <p>I honestly think this Hotel is a total waste of money.</p> <p>I will not stay here again. Not if this is nk:</p> <p>Thanks you</p> <p>Taahir Shah<br /> ********** 507</p> <p>I have sent this on trip advisor,still waiting for your call an DC general manager,just shows you don't give a ***x about your customers</p> <p> </p> <p> </p>