MS
Martin S

1 reviews | Active since Aug 2013

04 May 2015, 12:03

Stress on HOLIDAY

To Whom it may concern<br> <br> We booked a weekend away at your Bakubang Bush Lodge this past weekend.<br> <br> Everything was great until we went on the Saturday Game Drive. The vehicle Broke Down.<br> <br> We were 20 in total on the drive and thought it would be sorted. Then to our distress we could not get the truck started.<br> <br> When we asked have they got a rifle they said no. Have you got a spanner as my brother in law got out to assist. They said no.<br> <br> We sat there for over an hour and then we were asked then to get out and try and push the truck. <br> <br> There were only 3 males on the vehicle and myself and my brother in Law got out and pushed to no avail. <br> <br> I feel strongly that by doing this to assist to get the vehicle started we had placed our own lives at risk and if we had failed everyone including our kids could be at risk as we were sitting there with no weeapon.<br> <br> I ask you what if something went wrong what f were attacked. <br> <br> I frequent your lodge and many others and I am totally and utterly disappointed that we took our family with us who had never been to your lodge and never been on a Game drive before and this happens. <br> <br> Surely one should have a form of protocol to check that the battery termina

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Replies (1)
Legacy Hotels & Resorts
Legacy Hotels & Resorts's reply14 May 2015, 08:00
Official
Hello simon11,

It is with great concern to learn of the incident that you and your family experienced on Saturday whilst on a game drive with us. After hearing of this incident, and subsequent to our investigations I would like to make an apology on behalf of Bakubung Bush Lodge.

This is certainly not the standard for which we are known, and in order to make amends, I would like to offer you a complimentary night stay at Bakubung Bush Lodge and a complimentary game drive for 4 adults and 4 children.

We pride ourselves on excellent customer service and guest satisfaction and this experience did not reflect our standard. Please be assured that we will continue to train our staff and improve on our contingency plans to ensure that we provide our guests with a safe and enjoyable wildlife experience.

Please let me know which dates are suitable and I will be happy to make a reservation for you.

We value your support and would like to continue serving you in the future.

Once again, my sincerest apologies and we look forward to welcoming you back to Bakubung Bush Lodge in the near future

Kind Regards

George Mokotedi
Rooms Division Manager
Bakubung Bush Lodge