MB
Mario B
1 reviews | Active since Jan 2010
07 Aug 2015, 11:27
No discretion
This morning I ordered room service breakfast for my room partner and I instead of using the restaurant sit-down option. I was given the option of a Continental or English breakfast. I ordered one of each and was also given the option of adding fruit plus a bread basket. I took the option but informed room service that we will share the fruit and bread basket.<br> <br> The food then arrived
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Legacy Hotels & Resorts's replyOfficial
07 Aug 2015, 14:45Hello Service_pl,
Thank you for your feedback.
Our room rates do include breakfast in our restaurant, Piccolo Mondo. Should you elect to enjoy breakfast in your room, whatever you order is charged for as per the in room dining menu. This information is stated in our confirmation letter, guest directory as well as upon check in. We regret the misunderstanding and apologise for any inconvenience caused in this regard.
Kind Regards
The Michelangelo Management
Thank you for your feedback.
Our room rates do include breakfast in our restaurant, Piccolo Mondo. Should you elect to enjoy breakfast in your room, whatever you order is charged for as per the in room dining menu. This information is stated in our confirmation letter, guest directory as well as upon check in. We regret the misunderstanding and apologise for any inconvenience caused in this regard.
Kind Regards
The Michelangelo Management
Legacy Hotels & Resorts's reply07 Aug 2015, 14:45
Official
Hello Service_pl,
Thank you for your feedback.
Our room rates do include breakfast in our restaurant, Piccolo Mondo. Should you elect to enjoy breakfast in your room, whatever you order is charged for as per the in room dining menu. This information is stated in our confirmation letter, guest directory as well as upon check in. We regret the misunderstanding and apologise for any inconvenience caused in this regard.
Kind Regards
The Michelangelo Management
Thank you for your feedback.
Our room rates do include breakfast in our restaurant, Piccolo Mondo. Should you elect to enjoy breakfast in your room, whatever you order is charged for as per the in room dining menu. This information is stated in our confirmation letter, guest directory as well as upon check in. We regret the misunderstanding and apologise for any inconvenience caused in this regard.
Kind Regards
The Michelangelo Management