Brookes Hill Suites Hotel - Shocking Stay!

Good Morning <br> <br> Last week Wednesday (13th May 2015) I stayed at your Brookes Suites hotel and I was shocked and very disappointed!<br> <br> 1. When I arrived at reception the guy behind the counter couldn't assist with my booking and advised that the hotel was fully booked.<br> 2. I asked for the manager and he couldn't assist either I had to hand over my phone to show the booking and reference. The supposed manger was arrogant and I didn't feel like a guest I felt like one of his mates at a bar!<br> 3. The manager was more concerned about my payment than anything else - I spent about 20 minutes in the reception waiting for him to arrange a room and payment - which he couldn't process!<br> 4. I then got shipped off to my room in complete darkness as there was load shedding with no assistance, I had to find my own way to the room half way across the property with only my torch on my phone - room 240 which is a good walk across the property.<br> 5. Finally get to my room at the bathroom was disgusting to say the least! I found a bathroom that had not been cleaned - wet towels on the floor, a wet bath full of dirt and hair, a basin with pieces of paper in it and an empty tube of one of your soaps that you sup