Run arounds

I am so unhappy with layup right now and status 31 botique the service am receiving is horriable.I purchased something online using lay up then i found that the item i purchashed was not what was advertised i confirmed that speaking with a lady by the name of MERCY on status 31 botique she told me that they made a mistake with the items that i purchased as they were updating their website she agreed for my order to be cancelled and will get a full refund now my problem is that layup is waiting for this merchant to confirm with them if the should cancel and refund me but why because LAY UP are the ones who where taking my money,status 31 is giving me the run arounds about sending me communication they sent to lay up telling me all sort of stories.This does refelect bad on lay up because they have provided me with prove that they have communicated with the merchant and they are not responding.Status 31 botique does not know how to deliver customer service they keep lying over and over so Lay up who is gointg to give me my money since your merchant is not responding and i want a full refund including delivery fee that i paid,Mercy has been promising to send me screenshot of emails sent to layup but nothing