SJ
Sheldon J
1 reviews | Active since May 2024
07 May 2024, 14:07
No refunds instead I need to pay more
I used layup to purchase an iphone 12pro max on Torxsa however I decided to cancel my purchase after having paid an amount of R2266.50 on the 03 May 2024 which was last week.I want to cancell my purchase today but it tells me that I need to pay a cancellation fee of R3399.75 on top of my R2266 Payment I made...so all in all Im giving them R5660.00 with no refunds
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layup's replyOfficial
07 May 2024, 15:26Hi Sheldon, thank you for your review. The Merchant, in this case, Torxsa, defines the cancellation policy which on your order is 25% of the total order value. Please send an email to our support team and we will dispute this cancellation fee on your behalf depending on the reason for cancelling. Thanks, LayUp Support
layup's reply07 May 2024, 15:26
Official
Hi Sheldon, thank you for your review. The Merchant, in this case, Torxsa, defines the cancellation policy which on your order is 25% of the total order value. Please send an email to our support team and we will dispute this cancellation fee on your behalf depending on the reason for cancelling. Thanks, LayUp Support