LayUp what’s your PROBLEM????

I am excited frustrated with LayUp’s lack of response and service! You really need to provide your support staff with adequate training! I was trying to do 12 months subscription on a well known site that sells rebounders. Went through all the steps and for some reason my initial deposit could not be paid, but the debicheck debit order was loaded onto my bank account. I then contacted LayUp and inform them of the problem, hoping they would provide me with an alternative. I was then informed by them my transaction was cancelled because I did not pay within two hours. Now what? I then asked them to cancel the order on their side as it was still showing active on my bank account . No adequate response. My worry is; if I redo the transaction I will have two debit orders going of my account, they could not tell me otherwise. Hence my frustration!!!