SD
Shanice D
1 reviews | Active since Jul 2019
24 Nov 2023, 07:52
LAYUP bad experience
I use layup to purchase an item however I decided to cancel my purchase after having paid an amount of R788 on the 11 November I cancelled my purchase. I then received an sms that I would be refunded my money. On 14 November I was refunded an amount of R573,52 and I did not receive the refund for R204. I have been emailing layup to enquire where my R204 is and when will i be refunded but to date I have been told that they are investigating. It seems that I will not be refunded the outstanding amount.
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layup's replyOfficial
24 Nov 2023, 08:41Morning Shanice! Firstly, our sincere apologies for the delay in resolving this refund query. We have been in contact with our 3rd party payment provider, Peach Payments who initially gave us a successful response for your missing refund. The funds however never left our account. They are awaiting a response from the acquiring bank who will reprocess the refund. Yesterday our support team made contact with you to request bank details for a direct EFT payment. Please do respond to this email soonest. We can assure you that you will receive the full refund due as promised. Thanks, LayUp Support
Best regards,
layup's reply24 Nov 2023, 08:41
Official
Morning Shanice! Firstly, our sincere apologies for the delay in resolving this refund query. We have been in contact with our 3rd party payment provider, Peach Payments who initially gave us a successful response for your missing refund. The funds however never left our account. They are awaiting a response from the acquiring bank who will reprocess the refund. Yesterday our support team made contact with you to request bank details for a direct EFT payment. Please do respond to this email soonest. We can assure you that you will receive the full refund due as promised. Thanks, LayUp Support
Best regards,