I WANT MY REFUND!!!!!!!!!!!!!!!!!!!!

Used Lay-up to purchase a cellphone at Cellucity, the phone was R8 999.00 and I had paid R8 289.00... the remaining balance I had to pay was R710.00. My Lay-up was going to expire on the 20th of March however due to unforseen circumstances I had to cancel it. I am aware that there is a cancellation fee and have no problem with that. I did the cancellation on 11/03/24 but have not yet been refunded. I contacted Lay-up support telephonically and was informed that it will take 3 working days to get my refund. Sent an email and was told it takes 5-7 working days, went the the app chat and was told I must wait 7 working days. All these 3 people I contacted seem to be singing a different tune but are working for the same company. I am very unhappy with the service I get and the way they operate. I WANT MY REFUND!!! THIS IS NOT HOW BUSINESS IS RUN!!!!