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Motlatsi M
1 reviews | Active since Apr 2023
27 Mar 2024, 08:47
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I bought a ring using their services, they split my payment for 6 months, I bought that right at njw, I used their services because I thought they are trustworthy, few months later they tell me that I can't get my money back or parcel because nwj is going under liquidation, who should I blame? Why are they only telling me this now? This means I should cancel my wedding because of not being truthful, I will never use their services again and I'll make sure my family don't too.
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layup's replyOfficial
11 Apr 2024, 12:24Hi Motlatsi, we understand your frustration but unfortunately this particular issue is outside of our control. We have commitment from NWJ's liquidators that refunds will be processed as soon as the liquidation is over and all company assets have been sold. They currently anticipate this to be early May. We too were kept in the dark by NWJ until they were no longer able to source stock from other stores and the head office was closed. We will continue to do our best to ensure that NWJ honour their commitment to all of their customers. Thanks, LayUp Support
layup's reply11 Apr 2024, 12:24
Official
Hi Motlatsi, we understand your frustration but unfortunately this particular issue is outside of our control. We have commitment from NWJ's liquidators that refunds will be processed as soon as the liquidation is over and all company assets have been sold. They currently anticipate this to be early May. We too were kept in the dark by NWJ until they were no longer able to source stock from other stores and the head office was closed. We will continue to do our best to ensure that NWJ honour their commitment to all of their customers. Thanks, LayUp Support