Who is responsible for these Law Office Public Services?

The receptionist who answered the phone today at the Law Society, I've been trying for days already, abruptly directed me to the Legal Council Office. Sadly the service there is even worse. Voice prompts directed me to ext. 5112. After waiting several replays of the tuneless hold diversion, I ended the call. Phoned again and tried a different option which was ext. 5100. Exactly the same experience. What is the purpose of these services, which in reality don't exist? If no stars was an option, that would be my choice. Bear in mind that I've wasted at least fifteen minutes of my pay-as-you-go airtime!