COMPLAINT - Unacceptable Conduct

Good Day Executive Vice President, Mr Cueto Good Day Latam Airlines

Trust all is well. I am writing to you as a concerned follower, fan & mentee to Karabo Mokgoko. And would like to direct your attention to THIS Tweet: https://twitter.com/Karabo_Mokgoko/status/ ********** ********** 86113 My sister and I were treated like we were drug mules by @LATAM_BRA at @ortambo_int !!! Young, black girls can’t afford to travel on their own huh? Words cannot explain how horrific our experience was, I’m angry, I’m tearful, I wanted to cancel the entire trip even. 1:36 AM - 18 Mar 2019

Who You’re dealing with: Karabo is a well-established, credible & verified brand on twitter. With an extremely loyal & protective following base audience. She has informed me that the Only resolution reached was “The lady was suspended and they offered compensation of $***” But What is $*** compensation when compared to her dignity? First they have to address the Nature of why she was put through that process & Then they have to match it with their current official guidelines. If it does not correspond then they need to issue a public statement of apology {on twitter as it is the primary source of complaint} to her & amend their current official guidelines so that it doesn't happen to the Next person. It’s more important for us to see that this does not happen to the next black female traveling on their own.

Please ensure prompt & clear feedback is provided in efforts to appropriately resolve this complaint.