LATAM Airlines
Unclaimed Business
|1.5|2 Reviews (last 12 months)|This business does not respond to reviews
LATAM Airlines
Unclaimed Business
|1.5
2 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1.5|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
Cheryl M
1 reviews | Active since Jul 2017
3 Aug 2026, 17:38
LATAM Airline Lost IPhone still in the aircraft
My experience was not great with LATAM airlines in terms recovering lost item (iPhone). I have provided the airline with sufficient information to show that the iPhone is still in the overhead cabin above seat 5L where I was sitting in LA8058(Sao Paulo to Johannesburg flight, 1st August). I used find my iPhone: on the 1st August location was OR Tambo, went to airport then they said flight has returned to Brazil. On the 2nd August find my iPhone indeed located the phone back in Brazil. As I write this review the iPhone location is still in Brazil. LATAM tells me their system didn’t pick up any item, and I see 100% because the phone is still in the aircraft. What do I need to do to get LATAM to go into the same aircraft that is parked in Brazil, and search the overhead cabin above seat 5L?
Helpful (0)
|Replies (1)CM
Cheryl M
1 reviews | Active since Jul 2017
3 Aug 2026, 17:38
LATAM Airline Lost IPhone still in the aircraft
My experience was not great with LATAM airlines in terms recovering lost item (iPhone). I have provided the airline with sufficient information to show that the iPhone is still in the overhead cabin above seat 5L where I was sitting in LA8058(Sao Paulo to Johannesburg flight, 1st August). I used find my iPhone: on the 1st August location was OR Tambo, went to airport then they said flight has returned to Brazil. On the 2nd August find my iPhone indeed located the phone back in Brazil. As I write this review the iPhone location is still in Brazil. LATAM tells me their system didn’t pick up any item, and I see 100% because the phone is still in the aircraft. What do I need to do to get LATAM to go into the same aircraft that is parked in Brazil, and search the overhead cabin above seat 5L?
0
Replies (1)CV
Colleen V
1 reviews | Active since Apr 2016
8 Nov 2025, 12:43
LATAM - Extremely poor service on a lost item
We have just returned from South America. Over a 6-week period, we had 17 flights with LATAM with total cost approximately R150 000.00. On our way back to South Africa, we accidentally left a rolled-up painting at the A6 departure gate at Quito International. We were disembarking at Lima for our connecting flight to Sao Paulo when we realised this. As we entered the terminal building at Lima, we asked a person at the LATAM desk to contact LATAM in Quito Airport to ask someone to look for our painting in the gate area. She would not help. Our travel agent in South Africa contacted the LATAM office in Johannesburg. They would not help either. It is impossible that neither of these entities could immediately contact LATAM Ecuador in Quito Airport to get someone to go and have a look. There are hundreds of LATAM flights departing from Quito every day so I am pretty convinced that LATAM ground staff personnel would have walked right past gate A6, if not even used the same gate again. Because I reported the loss so soon, if the above agents had bothered to help, a Quito LATAM staff member would most likely have found the painting before the area was even cleaned. Our travel agent also mailed Quito Airport about it but no-one has got back to her as to whether our painting has been handed in to "Lost and Found" or not. She has also followed up to no avail. Very unhappy client
Helpful (0)
|Replies (0)CV
Colleen V
1 reviews | Active since Apr 2016
8 Nov 2025, 12:43
LATAM - Extremely poor service on a lost item
We have just returned from South America. Over a 6-week period, we had 17 flights with LATAM with total cost approximately R150 000.00. On our way back to South Africa, we accidentally left a rolled-up painting at the A6 departure gate at Quito International. We were disembarking at Lima for our connecting flight to Sao Paulo when we realised this. As we entered the terminal building at Lima, we asked a person at the LATAM desk to contact LATAM in Quito Airport to ask someone to look for our painting in the gate area. She would not help. Our travel agent in South Africa contacted the LATAM office in Johannesburg. They would not help either. It is impossible that neither of these entities could immediately contact LATAM Ecuador in Quito Airport to get someone to go and have a look. There are hundreds of LATAM flights departing from Quito every day so I am pretty convinced that LATAM ground staff personnel would have walked right past gate A6, if not even used the same gate again. Because I reported the loss so soon, if the above agents had bothered to help, a Quito LATAM staff member would most likely have found the painting before the area was even cleaned. Our travel agent also mailed Quito Airport about it but no-one has got back to her as to whether our painting has been handed in to "Lost and Found" or not. She has also followed up to no avail. Very unhappy client
0
Replies (0)