Bad service

I cannot begin to express my disappointment with Latam airlines and it’s staff. Very dismissive and not very helpful at all!

I had a flight to Brazil this morning. I made it in time for check in. I was asked to produce my travel documents and I did exactly that. I was then told I need my yellow fever vaccination certificate, at this point I was a bit confused because I was told by my travel agency that I would not need at check in, but would need it upon my arrival from Brazil to Johannesburg.

I try to explain this to the lady helping me and she was not hearing me at all instead she was dismissive and had another conversation with one of her colleagues.

One of the ladies said we could go to the travel clinic at the airport but also mentioned that it would be at my own risk as they would be closing soon. I pleaded with them to atleast check in our luggage then we would make our way to get the vaccine or just wait for 10mins longer for my friend and I to get the certificate.

Needless to say this didn’t happen we missed our flight because we got to check in 5 to 10mins later after closing. The ladies were still sitting at check in and they just refused to let us in. What bothers me the most is they were rude about he whole situation, I personally don’t think that was necessary.

I believe this situation could have been prevented

Signed disappointed client