LT
Lindl T

1 reviews | Active since May 2025

28 May 2025, 14:41

Pathetic Sevice Delivery

The customer service at Lanline is pathetic. I opted in for their fibre package, but have not received a rooter yet and my household is currently without internet coverage.

When selling their product I was guaranteed that this would not occur.

The only person that seems to call me back is the switchboard operator.

I have to incur additional expenses not budgeted for, due to their lack of service delivery.

I am disgusted in your service.

0
Replies (3)
Lanline Technologies
Lanline Technologies's reply30 May 2025, 16:41
Official
 Dear Lindl,

I want to extend my heartfelt thanks for giving us the opportunity to address and resolve the issue you experienced. 
We truly appreciate your patience and understanding throughout the process. 
Your feedback is invaluable to us, and we are committed to continually improving our services.
Should you need any further assistance, please do not hesitate to reach out.

Thank you once again for your trust and support.Best regards,
Team Lanline 
LT
Lindl T's update21 Jun 2025, 17:20
Reviewer Update
My experience with Lanline thus far has been frustrating to put it mildly, after quickly resolving the issue with the router I thought that would be the last issue.

I am experiencing constant breakage in internet coverage and the solution according to the technicians is that I have to unplug the routers and plug it in again, this is infuriating.

I really regret joining Lanline.
LT
Lindl T's update23 Dec 2025, 11:47
Reviewer Update
The breakage in internet coverage has been resolved and the service is functioning as intended.