Mislead Clienr

I have been mislead, I took out their service in the last day of January 2022, the sales agent did not explain all the terms and conditions I was only told it’s Month to month if I pay I get my 1000 minutes and if I don’t decide to pay they won’t activate the account! I was very happy with that as I do not want anything that will bind me.

Mathew Van Reen the Sales person who assisted me did not explain all of that I even asked if I want to cancell will there be any problems he said no because it’s month to month there won’t be any problem.

Until I received qoatation for 2 months that I wasn’t aware of i then called then it was explained that you get billed for 4 months even if you do not use the Lanline and then it gets handed over, I asked for explaination as to why am I billed but M not using the Phone apparently that’s their terms and conditions that I still don’t understand( Beling Billed for 4 months for something you not using 😳)

I want this to be cancelled I cannot pay for something that I did not use it doesn’t make sense to me and never will it! There are thing is that the Mathew told me when you finish your Minutes your account gets suspended until you pay then they open it again! My agreement was R350 a month ! In the month of March I got billed for R459 when I asked why so much they said I exceeded my minutes and they added R97 minutes that’s why I had to pay so much! But when I took out this Mathew said when I exceed my minutes the account is closed

This is ***** I want to cancel your service they are not longer arriving my purpose