RH
Raymond H
1 reviews | Active since Jan 2024
19 May 2025, 15:45
Lanline extreme premium increase
I switched my service provider to Lanline on 01/01/2025 after receiving a cold call from their sales department. They offered better pricing than my existing service provider, so I decided to switch. 3 months into the contract and they increased my premium by more than 20%!
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Replies (3)0
Replies (3)
Lanline Technologies's replyOfficial
20 May 2025, 13:19 Dear Raymond,
Thank you for allowing us the opportunity to contact you.
We truly appreciate your patience and understanding throughout the process between our sales and billing teams on attempting to resolve your query.
The price adjustment was necessary due to an industry-wide alignment initiated by our upstream providers, the Fibre Network Operators (FNOs). These FNOs supply the core infrastructure that supports your fibre service, and when their rates are adjusted, we are required to align accordingly to ensure the continued sustainability and reliability of our offerings.
.
Your feedback is invaluable to us, and we are committed to continually improving our services.
Thank you for your understanding and continued support.
Best regards,
Team Lanline
Customer Service
Thank you for allowing us the opportunity to contact you.
We truly appreciate your patience and understanding throughout the process between our sales and billing teams on attempting to resolve your query.
The price adjustment was necessary due to an industry-wide alignment initiated by our upstream providers, the Fibre Network Operators (FNOs). These FNOs supply the core infrastructure that supports your fibre service, and when their rates are adjusted, we are required to align accordingly to ensure the continued sustainability and reliability of our offerings.
.
Your feedback is invaluable to us, and we are committed to continually improving our services.
Thank you for your understanding and continued support.
Best regards,
Team Lanline
Customer Service
Lanline Technologies's reply20 May 2025, 13:19
Official
Dear Raymond,
Thank you for allowing us the opportunity to contact you.
We truly appreciate your patience and understanding throughout the process between our sales and billing teams on attempting to resolve your query.
The price adjustment was necessary due to an industry-wide alignment initiated by our upstream providers, the Fibre Network Operators (FNOs). These FNOs supply the core infrastructure that supports your fibre service, and when their rates are adjusted, we are required to align accordingly to ensure the continued sustainability and reliability of our offerings.
.
Your feedback is invaluable to us, and we are committed to continually improving our services.
Thank you for your understanding and continued support.
Best regards,
Team Lanline
Customer Service
Thank you for allowing us the opportunity to contact you.
We truly appreciate your patience and understanding throughout the process between our sales and billing teams on attempting to resolve your query.
The price adjustment was necessary due to an industry-wide alignment initiated by our upstream providers, the Fibre Network Operators (FNOs). These FNOs supply the core infrastructure that supports your fibre service, and when their rates are adjusted, we are required to align accordingly to ensure the continued sustainability and reliability of our offerings.
.
Your feedback is invaluable to us, and we are committed to continually improving our services.
Thank you for your understanding and continued support.
Best regards,
Team Lanline
Customer Service
RH
Raymond H's updateReviewer Update
20 May 2025, 17:58Good day.
Thank you for the prompt response. Your customer service is first class! Unfortunately it does not appear that Lanline can solve my issue. I received updated pricing from your accounts department which shows my current package is R200 cheaper. I was informed that those prices are only applicable to new customers. If there was a price increase from the fibre provider then kindly advise how new customers can receive a reduced premium but existing customers (I signed in January 2025) are paying the higher premium.
Thank you for the prompt response. Your customer service is first class! Unfortunately it does not appear that Lanline can solve my issue. I received updated pricing from your accounts department which shows my current package is R200 cheaper. I was informed that those prices are only applicable to new customers. If there was a price increase from the fibre provider then kindly advise how new customers can receive a reduced premium but existing customers (I signed in January 2025) are paying the higher premium.
RH
Raymond H's update20 May 2025, 17:58
Reviewer Update
Good day.
Thank you for the prompt response. Your customer service is first class! Unfortunately it does not appear that Lanline can solve my issue. I received updated pricing from your accounts department which shows my current package is R200 cheaper. I was informed that those prices are only applicable to new customers. If there was a price increase from the fibre provider then kindly advise how new customers can receive a reduced premium but existing customers (I signed in January 2025) are paying the higher premium.
Thank you for the prompt response. Your customer service is first class! Unfortunately it does not appear that Lanline can solve my issue. I received updated pricing from your accounts department which shows my current package is R200 cheaper. I was informed that those prices are only applicable to new customers. If there was a price increase from the fibre provider then kindly advise how new customers can receive a reduced premium but existing customers (I signed in January 2025) are paying the higher premium.
Lanline Technologies's replyOfficial
21 May 2025, 15:01Dear Raymond
Thank you for taking our call this morning, I trust we were able to clarify and miscommunication surrounding the pricing. We are currently running a 3 month marketing promo offering a R200 discount as of the 01.05 for all new sign ups.
Your feedback has been invaluable to us and we will continue to make every effort to improve our services and communication.
Regards
Customer Service
Thank you for taking our call this morning, I trust we were able to clarify and miscommunication surrounding the pricing. We are currently running a 3 month marketing promo offering a R200 discount as of the 01.05 for all new sign ups.
Your feedback has been invaluable to us and we will continue to make every effort to improve our services and communication.
Regards
Customer Service
Lanline Technologies's reply21 May 2025, 15:01
Official
Dear Raymond
Thank you for taking our call this morning, I trust we were able to clarify and miscommunication surrounding the pricing. We are currently running a 3 month marketing promo offering a R200 discount as of the 01.05 for all new sign ups.
Your feedback has been invaluable to us and we will continue to make every effort to improve our services and communication.
Regards
Customer Service
Thank you for taking our call this morning, I trust we were able to clarify and miscommunication surrounding the pricing. We are currently running a 3 month marketing promo offering a R200 discount as of the 01.05 for all new sign ups.
Your feedback has been invaluable to us and we will continue to make every effort to improve our services and communication.
Regards
Customer Service