DISGUSTING CUSTOMER SERVICE AND STAFF

I am absolutely DISGUSTED with the service received from the staff at Langkloof Roses. This is including Meagan, the information manager, and the actual manager (no idea what her name is). I have been waiting for almost FOUR MONTHS for my refund (after it being rejected the first time and then having my room given away anyway). The lack of communication is disgusting and I can't understand how they can function as a business (I can actually see why, as they clearly ***** people's money). Now, I'm not one to write reviews, but this is just the worst service I've ever received from any place in my entire life. Taking into consideration that I work in customer service and retail, I can't understand how these people still have their jobs. I would NOT recommend hosting any function here, or even booking accommodation. You will regret it. - A customer STILL waiting for some kind of response.