Poor Service from Landrover
To whom it may concern, I would like to lay a complainant about the service a received at Land Rover. On the 19th December 2018. My car burst a water pipe when I was in Florida Roodeport then immediately it stops luckily I was near to the Engen Garage 400 metres to the garage, started the engine and added 2 litres of coolant, then the temperature stabilized and I then drove 400 metres to the garage to add more coolant before I can drive to River lea to (pick my wife) and as I pour the coolant it was coming out immediately. I then phone my insurance to come out and to tow the car to midrand Land Rover but unfortunately they said that they will tow it to the nearest Land Rover which was Jaquar Land rover West Rand Johannesburg.
The car was okay except the Cooling system, the next day I called to check if they received the car and if they have checked the vehicle on what is wrong with it and they told me that they might check the car later or tomorrow morning which was Friday 21st December 2018.
They gave me a quote of R50000.00 of which I didn’t understand what is it that costed R50000.00 for since my car was okay accept the pipe or the cooling sytem which displayed Water level low which needed attention, I went to them and they reduce the quotation to R11 000.00 on what they said is the cooling system which is required for the car to work properly as it was before, we agree that they will do the major components which affected the cooling system. On Friday afternoon when they told me that they will start working on the car on the 27th of December when they come back to work and after an hour when I arrived in midrand to check if they might have the required parts, Midrand jaquar Land Rover confirmed me on the spot that they have the parts and they can work on the car 1st thing on Saturday morning and they ordered the parts as per the quotation West rand gave me, I then phoned them to cancel the Jaquar Land rover West Rand Johannesburg.
Which was suppose to have been done and arrange with the Tow truck to Tow the vehicle to Midrand and Rosalene Leus told me then when I was cancelling that it is not necessary to cancel because the workshop is busy with the car and should be ready on Saturday morning before 12h00. On Saturday Rosalene phoned me exactly at 8:00 saying the work shop is carrying out the repair which is required and confirmed that the car will be ready by 12h00 and around 10:00 Rosalene again phoned me and telling me that there is another problem the car is leaking out and I asked her why now because that car was okay and it was not smoking at all where is that coming from now. I didn’t get an answer.
We then arrive with my wife around 12:30 and was told that the quotation they had given me has now changed becaused some of the thing they quoted me which amounted to R11000 was been removed because they were not necessary to be replace now. She then gave me a revised quotation of R8266.90 and taken to the car for observation and I then asked her which components has been replaced as I could only see the water bottled as the only item replaced and as for other componenets she could not pointout because there was none.
We started the car and all we could see from the back was a huge smoke coming from the exhaust pipes and we questioned that the answer was that the car is leaking os burning oil which was not the condition the car was when it entered the Jaquar Land rover West Rand Johannesburg workshop. I have witnesses from the tow Truck Driver when he arrived to collect the vehicle the engine was fine and running without any smoke and the 2nd witnesses are my inlaws and my wife who came to pick me up to midrand both saw the car there was no oil leaks and there was no smoke detected as the engine start, now this car is smoking like Coal train, you cant even see the car behind you because of smoke. With the condition my car is after the Jaquar Land rover West Rand workshop personeel, I feel disappointed in their service and would like this sitiation to be address accordingly. I am very much disturbed because this whole incident costed me financial and my holiday plans because I cant travel to Mozambique with this car in such a condition, bookings made will now be forfeited because we needed a 4X Drive car to reach our destination. Regards, Given Sekgota Service Delivery Manager Office of the Chief Justice Tell: ********** Mobile: ********** / ********** Email: ********** OFFICE OF THE CHIEF JUSTICE REPUBLIC OF SOUTH AFRICA