Land Rover a **** brand

Yes.ok

On Tue, 9 Apr 2019 at 10:06, Joubert, Annalize <***> wrote: Good day,

Have you referred the matter to MIOSA as I notice a reference number?

We do not have jurisdiction of the Ombudsman and normally when matters are assigned to them we need to wait for them to do their investigation and will make a ruling on your case.

I will refer the matter to the dealer for feedback however, with the matter being with the Ombudsman they might not assist

Will advise you if I receive any feedback.

Regards,

Annalize

From: Nompumelelo Zikalala [mailto:***] Sent: Tuesday, 09 April 2019 9:55 AM To: Joubert, Annalize <***>; Rejoice Ngwenya <***> Subject: Reference CRS9036B/MOISA 352057 - [External Email]

Dear Annalize

As per our telephonic conversation please find the details of what occurred on the car I bought at Empangeni dealership.

I purchased this car (Range Rover Evoque) April and collected it on or around the 15 April 2018.It was purchased as a new car.

At around the 16/07/2018 it was noticed to have a weird sound got reported to Range Rover.No dashboard signal.

17/07/2018 — 16/08/2018 — Was kept at Land Rover was diagnosed as Engine factory fault- was told it was removed and a new one inserted disc changed.I was not comfortable I requested it be changed they refused.They never even send any message of apology and they hid this from Land Rover until I confronted them following the External advise I received only them Land Rover was informed by them.I spoke to the dealership manager who treated me with a negative attitude.Like an engine broke so what get over it. I was pregnant and my other car was broken otherwise the attitude they gave me warrants car return I took it back.This was at around 17:15.

17/08/2018— 01/10/2018 Notice this is the next day I was driving off a hotel then a sign showed up on dashboard something about traction failure on 2 wheels took it back diagnosed was found to be 4 by 4 failure.I had not driven much I slept in the same town where dealership is.

My question here was :How was this was missed on their final assessment when they declared the car ok for collection.I asked if I’ll be allowed to declared service personal ***********,there was no answer.

The car was returned poorly assembled black rubbers (window screen not well fitted )peeling off and those tyre edge trimmers not in alignment.*****s missing.

28/11/2018 — 03/12/2018

Engine failed to start.This was after I had driven the car to drop my mother at about 2km away from home and came parked.When I was trying to get back to pick her up the car was not starting.No prior notice from the car.Knowing the past I did not even attempt to jump start even after the Customer service department at Land Rover advised me to do so.I needed answers why a car as new as this would have battery issues if it was a battery in the first place.So the tow truck person was sent to pick it up and instructed to jump start He did using two sources it failed.So he made calls getting advise on how to undo something on the bonnet so to get the gear activated to put it on Neutral for it to be lifted to the truck.Eventually managed.Whilst this happening my brother checked the oil and it was at shocking levels very low.In all this the car showed no notice.On doing followup with the dealership I was told battery has no issues.Oil is too low because engine is new so they refilled oil.I was told I need to drive it for next 2000 km if problems recurs only then they will do something.Later on whilst the car was still with them they said the battery was changed the same battery that they said had no issues.I made a noise to say I don’t want this at anymore it is unrealizable in many ways.I was pregnant then and it was the car I had my other bmw was broken.I reminded them why I bought it because I did not want to worry about the car and I was tired of checking my bmw as it was too old so now am paying a car this expensive yet am getting similar troubles as my old bmw.It got to a point where I could not speak to them I asked my brother in law to handle Land Rover. where then I was offered an extension of warranty by one year and the Case manager Lungile Zwane promised to email it to me and never did.I received a call from his manager where I told this guy who was insensitive I want a new car and he said that can never happen I need to continue nurse this one.

Date unsure—- it reported coolant being low I called Land Rover I was told to put in water and drive to the next Land Rover for assessment so I drove to Durban central Land Rover where it was roughly assessed and was found full because of water I put in and was re assured it is safe since I had driven almost 200km after putting water and nothing happened.

It happened again the I noticed that the ***** that support the coolant box is not in place and the box is tilted forward.On correcting its position the sign went off dashboard.

02/04/2019— 04/04/2019 I was meant to travel to Durban in preparation for my return to work after maternity leave my brother washed the car and was checked oil and again oil is low like very low.I cancelled my trip and went to Newcastle informed Land Rover.

This oil happens just after the car had gone for service when I was in Bloemfontein on the 18-19 March 2019 where they say 5-6 L of oil was put in.

So the car was taken to Standarton dealership on the 02/04 and on the 03/04 the service manager tells me Yes on assessment the oil level was low as I said but it was not a true reflection of car level of oil as he had to put only 1L of oil.So his way foward was that I need to create a routen of checking oil in the morning before I drive and on coming back.

I lost it right there.I could not take it anymore.That was insult to me.How on earth does it make sense that I use a dipstic to check oil the very same dipstic you have just declared unreliable to tell the truth of what is happening.I was employed to use it to check further check oil levels.

Put that aside how is it possible that a an almost 1 year old car needs oil that often and after it has had 5-6L of oil and in such a short space of time it needed 1L I we pretend his assessment was correct.

It is where I decided I’m not taking it back.so the car is with Land Rover I refused it coming back.Mind you not that this is not putting me in trouble I am in big trouble for not having a car but I had to make this decision realizing am being played and deprived my consumer right of getting a new car replacement.This is a right that should have been exercised ealry when the car broke at less than 6 months of purchase.I was deprived.

I have to go back to work on the 15 April 2019 my maternity leave is over I am at my mothers house in Bloodriver and have no car but a broken bmw that am trying to fix and it is not going to happened anytime soon.I am working in a very serious hospital and busy hospital holding a very busy crucial matters I don’t know how will I function without a car.

I had not occurred to me I can ask the bank to assist me until I spoke to one of the sale s

Person who advised me I should informed the bank.

So I am here to ask that you get me justice on this car.I need it but I can’t continue pay for it whilst it is giving me hell.

My fear was that this car I was not using it that much as I was almost always indoors so every time I drive far I had to face a problem clearly it is not going to survive waking up to work and coming back every day.This car was a day light ******* it was never new if it was it was fault in all level.These dealership have not disclosed everything.There is soo much that has gone wrong though can’t prove it.They managed to get away because there is no private assessor whenever such problems occur.

They would refuse to account to me by email always want to *** time I said I refuse telephonic conversation I want written words and since I said so they have been silent.

I have pictures of almost every finding even of oil levels if u might need evidence.

Please assist I need a car and not that one a new one.

Regards

Dr NW Zikalala

Again somewhere in February coolant reported low and

Still today coolant is still reporting low every time when I had driven more than 100km I have to refill water.

The systems of the car freeze now and again- it’s either it will say the automatic hand breaks failed to apply I need to activate it myself or the reverse camera will just not detect.

Problems are never ending am even tired of outing my money to it.

And Land Rover together with MOISA thought it fit that I continue with such a defective car that can stop anywhere anyhow as it’s been happening.

They refused to have it replaced when engine broke at 3months or deal to be cancelled.

I would not encourage anyone to buy a Land Rover car especially not at Empangeni.Those people abuse my rights heavily pregnant and bought a car to have it easy all I got is racial stunts and **************.

MOISA is useless and they side with dealerships.They will tell you dealership was investigated found to have followed all warranty obligations.How do u investigate by asking the very same dealer to submit proof of job cards when you are aware those can be ****d?

How does MOISA fight for consumer when they disregard my rights as a consumer and accept that I drive a car that stops at any stop and gives a problem as if u bought a second car.

I hate Land Rover am still driving their car because I’m stuck because of a huge shortfall otherwise I hate every thing about it.

Land Rover is a **** they have their select clients they hope to keep and please.

I would never recommend it for anyone hear me when I say it’s bull**** brand