Incompentancy

To :- Land Rover South Africa

Att :- Morake Irene

1) I am very dissatisfied LR SA to conclude with a statement that I have signed the job card so there is no case against LR Durban. 2) There was no transparency and justification in your judgement from you with regards to the time and dates that led to me not being communicated with appropriately. You did not comment on the two statements made by LR Durban manager Mr. Wayn Momsen. 2.1 One statement clearly indicates that THE FAULT ELECTRONICALLY WAS RECORDED ON THE VEHICLE WHEN IT ARRIVED. 2.2 The other statement states that the AIRBAG LIGHT CAME ON AFTER THE ROAD TEST JUST AFTER 15H00. 3) During the conference call I did mention THE POOR WORKMANSHIP DONE on my vehicle when the bottom cover fell off on the ever busy N1 highway north just before Midrand. I had to endanger my life not to mention other motorist as well to pull over and pick the cover. LR Midrand confirmed that the cover was not secured properly when the turbo pipe was replaced. Is the service manager checking all repairs before handing over the vehicle to your customers? 4) My wife and I were accused of speaking lies when we made a statement that (the lady in the service department said that the car came in with the air bag light). This statement was denied by the lady that did my booking. 5) Is a faulty airbag sign not an important issue for the customer to be informed off? Is the customers life not considered to be important to LR? When the airbag issue was discovered, why was I not informed immediately so something could be arranged at that time and not when a customer comes in to collect the vehicle? 6) There was no positive communication between the service manager and the lady that did my booking. They failed in informing me timeously of a life threatening feature that was not working on my vehicle. There was no professionalism from the manager to his assistant. 7) It is noted that you are not taking the customers safety into consideration and the fact there was poor communication from the manager and his assistant.

The fact that I signed the job card after 17h00 hours when there was no service manager on the premises to help me with the problem that I have, my legal representative has informed me that my complaint will not be recognised although I was not communicated timeously of my problem.

Land Rover SA, I am very disappointed with LR Durban service manager. I will never recommend LR Durban to anyone.

LR Durban dealings are *********.