Worst Customer Experience Ever - still no apology

<p>After finding a horrible brown waxy substance in my Spring Onion & Chives cream cheese that was not expired, I contacted Lancewood to inform them.</p> <p> </p> <p>I received an email stating "as per our telephonic conversation", but there was no telephonic conversation. </p> <p> </p> <p>I mailed the following to them again on Saturday 22 October:</p> <p> </p> <p>Dear Lancewood Client Care People</p> <p>Or perhaps you should rename your team "Neglect of client care". I am writing to you again because of your neglect to assist me or to make me feel slightly more positive about your products and client experience.</p> <p>Normally when one complains, the mentioned one gets an apology, a chance to air their view and some sort of recompense for whatever has gone wrong. But not from Lancewood.</p> <p>I have not once received an apology for a shoddy product with really disgusting waxy stuff in it, I have not spoken to anyone from your company, despite Sharone mentioning "as per our telephonic conversation" or something like that - because I never had a telephonic conversation with her nor anyone else.</p> <p>I was asked to supply addresses and other information so that you could send me some vouchers, which I have still not received.</p> <p>Perhaps I should send you a copy of my ID, a sample of my hair, a vile of blood for DNA purposes and some fingerprints along with a signed affidavit so that you can verify that I am a living human being who might have a minimum expectation from your product and your lack-of-client-care department.</p> <p>I guess I'll just take my complaint to Facebook, Twitter and Hello Peter so that the rest of the cream cheese eating population of South Africa realises that you don't give a flying continental about your clients and that you are happy to have some ***** ingredients in your products that could possibly be harmful if swallowed.</p> <p>Let's see if you take any notice to meet my needs as a client this time...</p> <p> </p> <p>I received a call at 07:00 this morning! 7AM ON A MONDAY MORNING!!!! What the hell? Who calls their client that early???</p> <p> </p> <p>Still no apology from anyone!</p> <p> I'm over Lancewood's customer service!</p>