1 reviews | Active since Apr 2018
Utterly Disgusted at Rotten Cheese!!!
Utterly disgusted at the purchase of the cheddar cheese on the 8th June 2018 from a pick n pay store. Today is 9th June 2018 and the cheese is molded and completely gone bad. I have not even opened the cheese and it is gone green??? The price of which we pay for things is ridiculous and to get ********** for molded goods is unreasonable!
Dear Micky,
Thank you for taking the time to bring the matter to our attention, we appreciate customer feedback for continual improvement of our products.
Please accept our sincere apologies for the negative experience you have had with our product.
Kindly forward us the following information to *** :
· The batch number (displayed on the outer packaging),
· The PD and BB dates,
· The shop from which the product was purchased,
· Your contact details,
· Your residential or postal address,
Once the above information is received we will issue the complaint to the factory for investigation to determine where the product deviation might have come from. We will also be in contact with you to ensure a happy resolution to your concern.
We value your continued support and sincerely hope that you would continue to choose Lancewood.
Warm regards,
Chane
Dear Micky,
Thank you for taking the time to bring the matter to our attention, we appreciate customer feedback for continual improvement of our products.
Please accept our sincere apologies for the negative experience you have had with our product.
Kindly forward us the following information to *** :
· The batch number (displayed on the outer packaging),
· The PD and BB dates,
· The shop from which the product was purchased,
· Your contact details,
· Your residential or postal address,
Once the above information is received we will issue the complaint to the factory for investigation to determine where the product deviation might have come from. We will also be in contact with you to ensure a happy resolution to your concern.
We value your continued support and sincerely hope that you would continue to choose Lancewood.
Warm regards,
Chane